Office Assistant Patient Care

Medical Office Assistant with **+ years of experience in healthcare administration, known for a friendly demeanor and strong organizational skills. Proficient in HIPAA compliance, patient scheduling, and medical billing, enhancing office efficiency and patient satisfaction. Committed to fostering collaborative relationships with patients and colleagues, ensuring seamless operations in complex medical environments.

Employment history

MD Receptionist,

Charleston Urology Associates, Roper St. Francis Physician

Partners, 2006 - Aug 2023

Charleston SC

Medical Office Assistant/Administrati ve Assistant, LowCountry OB/GYN, 2005

Charleston, SC

Manage patient data entry and retrieval, ensuring accuracy and efficiency.

Coordinate lab and imaging orders, optimizing patient care workflow.

Support patient and family education, enhancing understanding of procedures.

Maintain patient rooms and emergency equipment, ensuring readiness.

Handle multi-line phone and office equipment, streamlining communication.

Streamlined patient intake processes, enhancing efficiency and reducing wait times, leading to improved patient satisfaction scores.

Maintained accurate patient records and processed chart information, ensuring compliance with healthcare regulations and enhancing data integrity.

Prioritized daily patient care based on acuity and scheduled procedures, resulting in timely interventions and better health outcomes.

Coordinated with medical staff to prepare patients for procedures, fostering teamwork that contributed to smoother operations and reduced procedural delays.

Provided compassionate assistance to patients and families, educating them on procedures and promoting a supportive care environment.

Managed patient scheduling and phone inquiries, ensuring efficient office flow.

Greeted and assisted patients, enhancing their experience and satisfaction.

Updated and maintained patient charts, ensuring accuracy and compliance.

Utilized medical terminology and office procedures to support OB practice.

Handled supply orders and office filing, contributing to operational efficiency.

Facilitated patient scheduling and ensured a welcoming environment, enhancing patient experience and office efficiency.

Streamlined patient chart updates, improving data accuracy and reducing administrative errors significantly.

Maintained organized office filing systems, contributing to smooth operations and quick retrieval of patient information.

Ordered medical supplies based on usage trends, ensuring availability while minimizing overhead costs.

Utilized strong communication skills to greet patients warmly, fostering positive relationships and a supportive atmosphere.

Fostered a welcoming environment for patients, enhancing their experience and promoting a supportive atmosphere in the clinic.

Employment history

Medical Receptionist

UROGYN and Pelvic

Surgery/Gyn Oncology

, Mercy Health (Roper

Hospital), 2023 -

Present

Manage patient scheduling, ensuring seamless daily operations and high patient satisfaction.

Provided compassionate patient support, ensuring a welcoming environment that improved overall patient satisfaction.

Managed appointment scheduling and patient intake, enhancing workflow efficiency and reducing wait times significantly.

Collaborated with medical staff to streamline communication, leading to improved patient care coordination and timely follow-ups.

Maintained accurate patient records and processed insurance claims, contributing to reduced billing errors and faster reimbursements.

Executed daily administrative tasks with precision, ensuring compliance with healthcare regulations and enhancing operational reliability.

Enhanced patient scheduling processes, resulting in improved workflow efficiency and a noticeable reduction in appointment wait times.

Education

Burke High School

High School Diploma

Beacon, Jun 2025 - Jun 2026

Medicine Technician

BLS, Feb 2025 - Feb 2026

Certificate, 2025 - 2027

Bloodborne Pathogens Safety

HIPPA Awareness Training Course, 2025 - 2027

Courses

In-house Training

MUSC

Medical Office Assistant, 1994

DHEC

2025 - 2027

Certificate HIPPA Awareness Training Course

2025 - Present

Notary Public

Skills

Medical Billing

Patient Care

Medical Terminology

HIPAA

Microsoft Office

Patient Scheduling

Medical Records

Office Administration

Pharmacy

Customer Service

Healthcare

Data Entry

Additional information

Certifications • BLS certified (valid until 2025)

•Medicine Technician (6/11/2025-6/11/2026)

•Bloodborne Pathogens Safety (6/19/2025-6/19/2027)

•HIPPA Awareness Training (6/19/2025-6/19/2027)

•Certified Notary Public (since 2002)

•Certified Breastfeeding Peer Counselor (2000)

•Basic Cultural Competence Training (since 1999)

Additional information

•Trident Public Health Certificate for Quality Services (since 1999)

•CPR Certified (since 2005)

•Computer Training: Microsoft Word, Access, Excel, PowerPoint, WordPerfect I (2000)

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