Customer Service Account Manager
Resume:
Michelle Adams
Amarillo, Texas
*.*******@******.***
Summary
Productive in Customer Service with 20 years' experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Accomplished in consistently earning top customer satisfaction ratings by remaining professional and allowing customers to determine when needs have been met. Skills
*Punctuality * Multi-tasking * Positive Attitude * Outgoing *Honest * Pays attention to details
*Customer service * Excellent communicator *Resolves problems * Team player
*Diffuse difficult situations *Money handling * Word *Excel * Encompass Experience
Network Finance (September 2023 to June 2024)
Account manager
Answered phones, Processed payments and returned receipts, cash, coin and payment cards to customers.Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Plains Dairy (July 2021 to October 2022)
Administrative Assistant
Answered phones, transferred calls, Balanced drivers Routes Daily, made invoice’s for billing purposes. Processed payments and returned receipts, cash, coin and payment cards to customers.Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Sitel Corp ( November 2018 to June 2019)
Call Center Agent Amarillo, TX
Explained key information regarding products and services to customers to encourage informed decision-making. Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems. Resolved average of 300 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume. Processed customer account changes. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Dollar General ( April 2018 to November 2018)
Lead Sales Associate Granby, CO
Performed promotional sales calls to increase client base. Trained and developed new team members and lead associates. Created eye-catching merchandise displays to entice customers into store. Processed payments and returned receipts, cash, coin and payment cards to customers. Scanned and bagged items and operated cash register to check out store patrons. Received shipments and signed off on packages.
Education and Training
Skyline High School Longmont, CO GED March 2003
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