Account Executive Customer Service

STEVEN KRESSER

***** ***** ******* ***- ********- Utah- 84065

**********@*****.*** – 801-***-****

Experience

Driven Senior Account Executive bringing 24 years of sales experience with a distinct understanding of business management and commitment to increasing sales for maximized company revenue. My major focus has been calling on industrial accounts like Fastenal, Grainger and independent accounts in a three-state area. Knowledgeable about conflict resolution, solutions-oriented problem solving and use of Microsoft Office and Salesforce CRM. Excellent customer service and great salesmanship, working with industrial, commercial, retail, government, healthcare, municipalities, and contractor-based accounts. Proven history of handling customer complaints with kindness and professionalism while closing sales and sourcing potential leads. Dependable focused on increasing sales. Able to take initiative to build relationships with high integrity. Treat customers the way that they needed to treat for sales growth.

2021 – 2024 ACCOUNT EXECUTIVE

SHERWIN WILLIAMS, KRYLON INDUSTRIAL

• Managed 3-million-dollar territory Utah, Nevada and No. California. President Club Award winner 2022.

• Secured high-value accounts, Jake Jackson Builders, Ruiz Food Manufacturing through consultative selling, effective customer solutions and promoting compelling business opportunities.

• Selling to industrial MRO, Construction, Industrial distribution, and Scout Specialists.

• Selling our chemical line that included cleaners, coil cleaners, heavy duty rust inhibitors.

• Premium floor and metal finishes designed to hold up in most environments.

• Developed and managed plans to grow territory more than 10% annually through new account growth and existing account growth and promotions. 2015- 2021 SALES REPRESENTATIVE

SHERWIN WILLIAMS, LOWES BUSINESS UNIT

• Presidents Club Award Winner in 2020, Masters Club winner 2019.

• Managed Lowes business by each store I had four of them. I exceeded sales goals and budgets by maximizing relationships and clear communication.

• Worked with store manager, Paint Dept. manager and pro desk department. They trusted me to place orders for them when needed, and went on sales calls with the pro department rep.

• Open new accounts and develop business strategies for businesses Santa Fe Apartments, Old Farm Apartments and Dream Home Builders.

2014 – 2015 SALES REPRESENTIVE

WALLPAPER WAREHOUSE

• Responsible for outside sales, new opportunities through opening new accounts

• Maintained a great relationship with the inside team and our customers. 2

2012 – 2013 SALES REPRESENTIVE

RIVERTON MOTORS

• Established great customer service and relationships.

• Maintained communication and follow up to potential customers.

• Followed up every lead, leading to sales.

2011 - 2011 TERRITORY REPRESENTATIVE

LANCASTER COMPANY

• Paint & Sundries sales to paint stores, lumber stores, hardware stores.

• Worked with drywall and construction distributors.

• Completed sales forecasts, achieving my monthly profit & sales goals. 1995 - 2010 DEALER ACCOUNT REPRESENTATIVE

SHERWIN WILLIAMS, PRATT & LAMBERT PAINT

• Opened new accounts & grew my existing accounts, those were all through the independent paint stores, lumber & hardware stores.

• Assisted the store utilizing co-op MONEY for marketing every store.

• Called on Angi Architecture, Bryson Painting, and Cert Pro Painters.

• Bid pricing, contractor calls.

• Presentations to design and architectural Firms

• Developed effective business plans for myself and my top ten accounts, reviewed profit margins and growth plans for entire territory, looked at market share for territory.

• Terrific customer service maintained strong customer relationships with high integrity.

• five-million-dollar territory.

• Sold two million per year in ML Campbell Lacquer.

• Five-time presidents club winner.

SKILLS

• Customer presentations

• Relationship building and management.

• Business development and planning

• Strategic Selling

• New business opportunities

• Merchandising expertise

• Profit and Loss Sheets

• Goals and performance

• Sales proficiency

• Sale expertise

• Contract negotiation.

• Territory/Account management

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