Technical Support Project Management

BHOOMANAGARI NAVEEN KUMAR

Email: ************.******@*****.***

Contact# 996-***-****

Profile Summary

with over 12 years of industry experience, I have demonstrated expertise in Jira administration, analysis, design, and project management. My proficiency extends to Agile methodologies, continuous integration, and application migration. I have a proven track record of delivering high-quality results while adhering to project timelines and requirements. My strong analytical skills, coupled with in-depth knowledge of IT systems, enable me to drive successful project outcomes. I am committed to leveraging my skills and experience to contribute effectively to achieving organizational objectives. Core Competencies

Experience Summary

h May 2022 to till date.

Experienced Atlassian Admin with expertise in JIRA Administration, Confluence, JIRA Align, Jira Service Management, Jira Work Management, Build & Release Management, Portfolio Management, and Technical Support. Supporting Jira, Confluence Cloud Environment:

Provide technical support and troubleshooting assistance for Atlassian products for Cloud environments.

Address user inquiries, resolve technical issues, and ensure system availability and performance. Project and Space Management:

Create and configure Jira projects and Confluence spaces according to project requirements.

Customize project workflows, issue types, and schemes to align with project needs and objectives. Client Onboarding and Support:

Assist clients in onboarding to Jira and Confluence platforms, including setting up projects and spaces on different instances.

Provide online support and guidance to clients for navigating and utilizing Jira and Confluence features effectively.

A demo project created for hands-on experimentation and learning. Plugin Management and Administration:

Manage and maintain all plugins and extensions in Jira and Confluence platforms like Script runner, Zephyr, Slack, Figma, Team, completed integration for Smartsheet, JIRA Align and Git Hub and Servicenow

Evaluate, install, configure, and update plugins to enhance system functionality and meet user requirements. Agile Methodologies and Process Documentation:

Apply Agile methodologies, including to streamline project management processes and improve team collaboration.

Document and maintain processes, procedures, and best practices for Jira and Confluence usage. User Training and Adoption:

Conduct training sessions and workshops to educate users on Jira and Confluence features, functionalities, and best practices.

Facilitate user adoption and ensure teams are proficient in utilizing Jira and Confluence by creating test project designed for exploration and practice.

Migration and Upgrades:

Plan and execute seamless migrations between Cloud platforms and from on-premises servers to Cloud environments, ensuring data integrity and minimal operational disruption. Successfully led the migration of on-premises servers to a Cloud-based infrastructure. Worked with INVESCO as Analyst from 26th May 16 to 28th April 22

Work as subject matter expert, and administrator for JIRA and Confluence.

Design and maintain custom projects, workflows, schemes, screens, and field configurations.

Closely collaborate with cross-functional agile teams to comprehend their unique JIRA requirements and offer direction and solutions. Currently associated with HCL (Ascension) as Lead consultant from 5

Create and manage custom JQL filters and dashboards as needed.

Troubleshoot, identify, and resolve JIRA issues reported by end-users.

Take over all reasonability of the Jira configuration and be the go-to -person for any Jira issue and enhancements.

Execute CSV imports and bulk modifications.

Trained other team members on Jira Administration best practices, template standardization, and on-premises to cloud migration techniques, and ensuring that all team members were up to date on the latest tools and techniques.

Work with JIRA Admin peer to audit, improve and automate processes and workflows as needed.

Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes.

Taking responsibility for end-to-end solution of the problems. Provides quick response to limit downtime and resolve the issues within committed SLA.

Ability to analyze, review, and document current functionality to determine potential areas of improvement.

Experience creating scripts or reports using the Atlassian REST APIs

Worked on several plug-ins, including Power script, Git, Zephyr Squad, Cloud Migration, Smartsheet, and Lucid Diagram. Worked with WIPRO as trade analyst for North America and fails management from 1 Jun 15 to17 April 16 Responsibilities

Perform day to day settlement of US Equities and fixed income securities in DTC.

Perform middle & back-office operations which involved interacting with custodians and other brokers for booking of trades as per trader request.

Handled supervisory calls which includes giving new updates with regards to process updates.

Perform daily cash position and fixed income reconciliation between portfolio manager and custodian.

Posting adjustment entries in APD system (Internal booking system)

Co-coordinating with internal team for fixing fail trades and liaise with counterparties to facilitate the trade again.

Maintaining query tracker, client escalation, daily dashboard, Audit checklist & preparing monthly governance report.

Handling client and business unit calls and providing process related update on weekly basis.

Ensured end of the day balancing are reconciled between ADP (internal booking system) Worked with BA Continuum Solutions team member for EMEA Services (corporate Actions) from 26 Sep to15 Dec 14 Responsibilities

Validation of trades, dividend claims as per market rules (Trade date, ex-date, record date and settlement date)

Analysis and interpret corporate action information for both domestic and global securities.

Understanding the tax discrepancies with counterparty due to late settlement of the trades and getting are solution after checking with tax team and responsible party for late settlement.

Ensuring all the reconciliation breaks are marked client money before IST 6.0 as per guidelines of FSA.

Reconciled each Nostro break and make sure to by EOD all the breaks are resolve.

Processed Security payment orders and premium payment orders, as email request from internal teams.

Conducted business calls with internal clients and provided the updates for ageing breaks.

Created Journal entries for write off to reconcile our books and Inputting of DACC journals for incorrect account. Achievement

Jira and confluence fundamental Badge from Atlassian university

ACP-120 Jira Administration for Cloud

Confluence Administrator -Intermediary.

Certification (Intermediary stage) in “Business Analytics” from COEPD (endorsed education provider for IIBA) Declaration

I hereby declare that the information furnished above is true to the best of my knowledge. Bhoomanagari Naveen Kumar

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