Customer Service, banking, certified medical assistant

Danielle Leech

***** *** ** · Smithville, MS ****0

662-***-**** · ********.**********@*****.***

Objective

Dedicated professional with experience in healthcare administration, customer service, banking, and management. Seeking full-time or part-time employment where I can contribute strong organizational, communication, and leadership skills while continuing to grow professionally. Skills

Administrative & Technical: Microsoft Office Suite · Appointment Scheduling · Electronic Medical Records · ATM Operations

Customer Service & Communication: Patient Care & Triage · Conflict Resolution · Client Relations · Multi-line Phone Systems

Financial & Business: Cash Handling · Account Management · Balancing Drawers · Small Business Operations Leadership & Management: Staff Training · Sales Goal Setting · Inventory Management · Team Supervision Professional Experience

Ivancic Pediatrics – Tupelo, MS

Administrative & Medical Assistant Jan 2018 – Jan 2023

- Scheduled and coordinated patient appointments while managing a busy multi-line phone system.

- Triaged patients by recording vitals, medications, and family history to assist medical staff.

- Entered and maintained accurate electronic medical records in compliance with HIPAA standards.

- Sent appointment reminders, improving patient scheduling efficiency.

- Monitored and restocked medical and office supplies to ensure daily readiness. 2 Brothers Inflatables, LLC – Plantersville, MS

Owner / Operator May 2016 – May 2018

- Managed daily operations including scheduling, bookings, and customer service.

- Oversaw equipment maintenance, delivery, and logistics to ensure safety and reliability. Cadence Bank – Tupelo, MS

Teller / Customer Service Representative Sep 2016 – 2018

- Opened and serviced checking, savings, and IRA accounts.

- Processed ATM deposits/withdrawals, night deposits, and cash transactions.

- Balanced drawers daily and ensured compliance with financial policies. Regions Bank – New Albany, MS

Teller / Banking Associate Sep 2015 – Sep 2016

- Accurately processed routine banking transactions.

- Handled and disbursed cash, balanced drawer daily, and supported branch operations. Maurices – Tupelo, MS

Assistant Manager May 2011 – Jul 2014

- Supervised and trained a team of nine employees to achieve sales and service goals.

- Set and monitored daily sales targets, consistently meeting or exceeding revenue goals.

- Oversaw credit checks, visual merchandising, and window display design.

- Generated and reviewed sales reports to track store performance. Education

Itawamba Community College – Tupelo, MS

Major: Business Administration

Saltillo High School – Saltillo, MS

High School Diploma, 2013

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