Nursing Assistant High School
Resume:
Sherry L. Milano
Floor Keene, NH
E-mail:slmilano73@gmail com Education &
Training:
****-****; New Hampshire Community Technical College associates degree nursing (preliminary classes)
2015-2020: River Valley Community College General studies (preliminary nursing classes)
Cheshire Vocational Center @ Keene High school 1989-1990- Health occupation classes. Internship at McKerley's (now Genesis Health Care) Nursing home, short stay unit and new born nursery of the Cheshire Medical Center Certified Nursing Assistant (CNA).
Took the Licensed Nursing Assistant program 1/2017-3/2017 & am now licensed: Licensed Nursing Assistant #058081-24 exp: 3/20/17-9/28/24
High school diploma from Fall Mountain Regional High School, Langdon, NH: General Education, Graduated 1991
Certified Clinical Medical Assistant (with phlebotomy & EKG), First Aid & CPR certified. Current working knowledge of medical terminology familiar with most medical and billing based computer software/programs. Excellent organizational & multitasking skills, a true team player. Ability to handle and complete many required tasks. Certification # 2166-4320 Exp: 8/19/2026
Professional Experience:
Aspen Dental 8/21/23-present: I am an operations lead/ assistant office manager in the Hadley, MA location. I am responsible for registering, scheduling and insurance verification for an ever-growing corporate dental practice. I am responsible for consulting patients after their exam with the dentist through their treatment plan. I reviewed costs, scheduled the appropriate appointments for treatment & following up to be sure we have all the appliances for procedures. I travel to multiple offices when needed to help with short staffing issues. I have daily patient interactions in person, on the telephone and in each exam room when assisting with pricing consulting. I am responsible for helping to open & close the office, making bank cash deposits and daily end of day audits. Using dental terminology and DPT codes daily. I do record requests, referrals and being sure that outside facilities have the proper x-rays for surgical procedures from our office.
Monadnock Community Hospital/Behavioral Health Department: 8/2022-12/2022: was working as a CCMA in a multiple provider mental health outpatient clinic. I performed vital signs, medication reconciliation, preparing the patients for an office visit with the providers, medication prior authorizations, POC testing (ie: urine dips) properly preparing lab requisitions for the required testing for medication assisted opioid treatments, assisting the physician with medical cannabis paperwork, assisting the nurses/RNs with any procedures or medication refills. Assisted the front desk staff with scanning, filing and preparing patients medical information. I organized and kept a proper count of the medication cabinet. (The practice lost 2 providers in the time I was employed there, and they had to lay me off due to over staffing during my 90day probation period)
TPI staffing DBA: Access Designs (Brattleboro Office) 4/8/21-8/2022: I am working in the role of Staffing Administrator. I answer the phones and greet prospective employees prior to their interviews. I assist the staffing specialist with necessary paperwork for interviews, hiring & resignation. I am responsible for the proper filing of W4's, 1-9 & drug tests prior to their hiring. I am responsible for recruiting new or prospective employees/employers. I
handle the proper entering of payroll information
from our many clients to be sure the employees are paid the hours they worked. I also handle all of the paychecks and forms necessary for pay day to our employees. I am responsible for opening/closing the office before & after hours. All of these duties require me to be friendly, helpful and flexible..
Clear Choice MD (remote call center) 01/04/2021-04/02/2021: I was a CCMA/ Call center representative for a busy 14 urgent care clinic call center. I answered calls regarding results and reviewing any questions the patient may have while staying within my scope of practice. I answered questions regarding hours/insurance accepted/what was available at each clinic that day ie: xray, DOT & phlebotomy. I had 12-14
programs I had to access every day and multitasking was a huge responsibility. (the remote call center/work from home was being moved to an actual call center in Bedford, NH which was much too far of a commute)
1
Veterans Medical Center (at one of the community based outreach clinics) Brattleboro, VT 9/2018-12/2018: I was the licensed nursing assistant/health tech in a very busy primary care practice. I worked daily with 2 providers and under the guidance of an LPN. I was responsible for daily venipuncture/phlebotomy for all veterans under our care. I handled daily vital signs and charting as per my scope of practice. Medication reconciliation and outpatient point of care testing per provider request, ie: EKG, PVR & glucometer readings. Assisted with front desk duties as needed (answering phones and scheduling). I was also responsible for ordering all the necessary supplies needed for the clinical side of the office. (I had to graciously bow out of my position within the probationary period as it was not a conducive schedule to continue my education)
Waldorf School/Camp Glenn Brook, Marlborough NH 6/2018-8/2018, 6/2023-8/2023 & 6/2024-8/2024: 9 week contracted position as the summer camp "nurse under the supervision of an RN. Responsible for the health and well-being of campers & staff for the duration of their stay within my scope of practice. I was responsible for daily medication dispensing. triage, wound care and illness of the sleep away campers as needed. I was living on the camp 24/6 with one day off a week and responsible for any emergencies as
they arose. (This was a contracted/ temporary need for employment I have since been hired back for multiple summer camp session)
Independence At Home Swanzy, NH: 5/2018-9/2018: LNA/ Home Health Aide for a veteran ALS patient. I was needed for evening & overnight duties requiring medication administration, nebulizer treatments & oxygen needs. Since this gentleman's passing. I have also used my LNA duties on patients requiring such needs at home. IE: ADL's, toileting, bathing. light house and errands as needed. (I was working with one specific hospice/home care patient per the patient & family request until he passed away) Granite State Independent Living. KEENE NH. 10/2017-9/2018: I was an LNA/Home Health Aide for a home bound status post stroke hemiplegic patient. I was responsible for his ADL's House keeping/Laundry, errands, toileting, grooming and organizing his home as requested. I followed the care plan as prepared by his caseworker/RN. I charted my completed tasks & other information as needed and turned it in weekly to my supervisor while staying within my scope of practice. (worked with him for one year until I took the position with the camp making it impossible to stay on with him)
Home Healthcare Hospice and Community Service. Keene NH 10/2017-3/2018: LNA duties/direct patient care for a local home health care company. I was responsible for going to a client's home and following a care plan given by my nurse RN, supervisor taking care of their ADL's, toileting, housekeeping/errands ect. while staying within my scope of practice. Keeping up my CEU's and using a mobile charting system for all my completed duties (I was laid off as my department was eliminated)
Genesis Health Care, Keene NH: 1/4/17-4/2017: Began working as a Unit Aide as I completed the LNA course. Assisted nurses, LNA's and patients with minor daily duties (making beds, serving and helping with meal preps, supervising residence on the dementia unit of a skilled nursing facility) LNA duties assisting patients with ADL's and direct patient care in the same skilled nursing facility I acquired my license in. (I stayed with them as a unit aide to complete my LNA training as part of my nursing degree requirement for my clinical's and moved on for more experience doing home health care)
Brattleboro Internal Medicine @ Brattleboro Memorial Hospital: 1/10/16-12/28/16: Flow nurse for one of 7 MD's in a very busy Internal Medicine practice. Performed vital signs, immunizations, medication reconciliation, assisting with multiple procedures and multiple
point of care testing. Responsible for stocking exam rooms (linens & supplies) and ensuring proper instruments are available for the doctors as needed for procedures. Assisted physicians in most of the in office procedures. Phone triage. Medication refills and worked closely with the clinical team to provide patients with appropriate medical information regarding their care. Ability to take on ANY role within the department as needed. Floating to multiple other departments within the organization to assist with staffing shortages while taking on their duties & responsibilities. (I had to resign my position as it was required for me to continue my nursing degree, I had to receive my LNA and acquire recent experience in facilities)
Convenient MD Urgent Care Keene, NH:10/15/15-12/21/15: Medical Receptionist. Responsible for the registration, scheduling & insurance verification and billing for an expanding & growing urgent care practice. With advancement to Medical Assistant with the clinic's growth. (I was laid off along with a few other employees/doctors as this was a new clinical opening and they claimed to have "over hired") Women's Health Department @
Cheshire Medical Center/Dartmouth Hitchcock Keene 8/2014-9/2015 Flow Nurse for 2 MD's or more on a daily basis. Performed vital signs medication reconciliation. assisting with multiple procedures and multiple point of care testing. Responsible for stocking exam rooms (linens & supplies) and ensuring proper instruments are available for the doctors as needed for procedures. Assisted physicians with most in office procedures such as Colposcopy & endometrial biopsies. Scheduled and ordered entry into the DH4 scheduling system. Extra duties included procedure authorization Coordinated with insurance companies. patients and pharmacies to ensure necessary steps taken for patients. Was the case manager for the IUD/Nexplanon program for the entire Keene clinic Phone triage Medication refills and worked closely with the RN team to provide patients with appropriate medical information regarding their care. (Advancement/Schooling)
Norris Cotton Cancer Center at Kingsbury Pavilion/Cheshire Medical Center 7/2007-8/2014: Worked in both the Medical & Radiation Oncology centers Office Coordinator, Front Desk. Certified Clinical Medical Assistant duties. Flow nurse & phlebotomy responsibilities. Phlebotomy ability on patients receiving chemotherapy or other IV treatments Floating to multiple other departments within the organization to assist with staffing shortages while taking on their duties & responsibilities Case manager for the Let No Women Be Overlooked breast & cervical cancer screening program for the entire Keene
campus & Cheshire community Working very closely with the home office in Concord NH at the Health & Human Services department. Ability to take on ANY role within the department as needed. Organized & ran the American Red Cross blood drives for our center for over 30+ participants for 5 years (twice a year). (Changed departments for flexibility with schooling schedule)
Edison Pediatric Associates, Edison NJ. 9/8/2004-9/2006: Responsibilities include nursing duties related to pediatric care in a multi physician private practice. Including daily medical terminology use, proper charting procedures, prescription verification, vital statistics, immunization, basic triage and assisting any of the providers with minor office procedures such as, but not limited to nebulizer treatments foreign body removals and administering immunizations) Also front desk responsibilities as scheduling, referrals and receiving/ organizing daily medical related supplies. Minor billing & explanation on benefits as required. (Resigned my position as I had moved out of state)
Joseph E. Cerbone M.D Avenel, NJ 9/8/2003-11/01/2004: Responsibilities in a private dermatology practice included, medical assisting duties such as direct patient care of H&P's triage. daily medical terminology use, charting procedures, prescription verification, assisting with medical procedures such as, but not limited, suture removals, pre & post op dermatology procedures, venipuncture for lab draws in a busy dermatology practice. Front desk duties included scheduling appointments, proper billing codes for office visits & procedures as well as accounts receivable documenting with proper use of explanation of benefits. (Moved on to a full time position and advancement)
Technical skills: EMR charting systems (Allscripts Greenway Celltrak Docutap) to name a few as well as competent in MS Word & Excel programs. Multiple required medical programs as needed. I hold a current certification as a clinical medical assistant and License as a nursing assistant fluent in phlebotomy & EKG. Also, I hold CPR/First aid certifications. I am proficiently able to navigate the many hiring applications such as Indeed Hot jobs & Facebook
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