Customer Satisfaction Relations

Alexandria Carter

229-***-**** ********************@*****.***

Professional Summary

Customer-focused Manager with 8+ years of progressive leadership experience in the hospitality industry. Skilled in staff development, operations management, and customer relations, with a proven record of improving efficiency, reducing turnover, and boosting customer satisfaction. Adept at managing fast-paced environments while maintaining high standards of service and compliance.

Key Skills

• Team Leadership & Coaching

• Conflict Resolution

• Scheduling & Payroll Management

• Inventory & Cost Control

• Customer Satisfaction Strategies

• Health & Safety Compliance

• Performance Evaluation & Training

Professional Experience

●Assistant Manager Steak and Shake Jacksonville, FL May 2020 – Present

●Directed daily operations, including scheduling, inventory control, and staff performance management for a high-volume restaurant.

●Implemented process improvements that enhanced workflow efficiency and customer satisfaction.

●Resolved customer complaints promptly, reducing follow-up time by 50%.

●Coached and mentored 20+ employees, contributing to a 10% reduction in staff turnover.

●Supported general manager with administrative tasks, performance evaluations, and disciplinary procedures.

●Operations Supervisor Steak and Shake Jacksonville, FL May 2017 – March 2020

●Oversaw daily team operations, ensuring productivity, accuracy, and adherence to health regulations.

●Managed food storage and inventory, reducing waste and controlling costs.

●Assisted in hiring, training, and evaluating employees, enhancing team performance.

●Developed and maintained operational reports to support business decisions.

●Server / Service Trainer Steak and Shake Jacksonville, FL Sept 2015 – May 2017

●Delivered excellent customer service in a fast-paced environment, ensuring repeat business and customer loyalty.

●Trained new servers on company standards, improving team efficiency by 12%.

●Handled cashiering duties, including closing checks and preparing end-of-day financial reports.

●Maintained strict cleanliness and safety standards in compliance with regulations.

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