Customer Service Inventory Control

Natoshya Pitts

+1-580-***-**** **************@*****.*** Marietta, OK 73448

WORK EXPERIENCE

Cleaner Housekeeper, Jkpeak

August 2023 - September 2024

• Ensured cleanliness and sanitation by mopping floors to maintain a hygienic environment.

• Performed meticulous window cleaning to enhance visibility and aesthetics of the premises.

• Executed effective vacuuming of carpets to remove dirt and allergens, promoting a healthy indoor atmosphere.

• Completed thorough dusting of surfaces to eliminate dust buildup and improve overall cleanliness. 3rd Shift Supervisor, Jk peak

September 2022 - September 2024

• Led a dynamic team to achieve organizational goals and foster a collaborative work environment.

• Implemented quality assurance protocols to enhance product consistency and customer satisfaction.

• Managed inventory control processes to optimize stock levels and reduce waste.

• Facilitated employee training programs to improve team performance and professional development.

• Coordinated schedule management to ensure efficient resource allocation and timely project completion.

• Oversaw production operations to streamline workflows and enhance overall productivity. Restaurant Manager In Training, Ihop

November 2021 - April 2022

• Compiled detailed sales reports to track performance and inform strategic decision-making.

• Delivered exceptional customer service by promptly addressing inquiries and resolving issues.

• Supervised staff to ensure efficient operations and maintain high standards of performance.

• Monitored compliance with health regulations to ensure a safe and sanitary environment.

• Managed inventory effectively to optimize stock levels and minimize wastage. Front Desk Receptionist, Comfort Inn

December 2021 - March 2022

• Processed payments efficiently to ensure accurate and timely transactions for customers.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Streamlined check-in procedures to enhance the overall guest experience and reduce wait times.

• Coordinated reservations meticulously to accommodate guests' preferences and optimize occupancy rates.

• Facilitated effective phone communication to provide information and support to clients and potential customers.

• Maintained a clean and inviting lobby area to create a welcoming atmosphere for guests. Hotel Housekeeper, Comfort Inn

December 2021 - March 2022

• Executed meticulous room cleaning procedures to ensure a welcoming and hygienic environment for guests.

• Delivered exceptional guest service by addressing inquiries and resolving issues promptly and courteously.

• Oversaw linen management processes to maintain an adequate supply of clean and well-organized linens.

• Implemented sanitation standards to uphold a safe and healthy atmosphere for both guests and staff.

• Prioritized and managed time effectively to ensure timely completion of tasks and excellent service delivery.

• Administered inventory control measures to track supplies and optimize resource allocation efficiently. Hostess, Ihop

November 2021 - March 2022

• Orchestrated table management to optimize seating arrangements and enhance dining flow.

• Facilitated reservation handling to ensure accurate booking and efficient service delivery.

• Welcomed guests warmly upon arrival, creating a positive first impression of the establishment.

• Demonstrated extensive menu knowledge to provide informed recommendations to guests.

• Enhanced guest satisfaction by delivering attentive service and promptly addressing any concerns. Fast Food Cashier, McDonald's

March 2021 - November 2021

• Managed cash handling procedures to ensure accurate transactions and maintain financial integrity.

• Executed efficient order processing to enhance operational workflow and improve inventory management.

• Fostered team collaboration by actively contributing to group projects and supporting colleagues in achieving common goals.

• Ensured food safety compliance by adhering to regulatory standards and implementing best practices in food handling.

• Demonstrated multitasking abilities by effectively prioritizing tasks in a fast-paced environment, maintaining high productivity.

• Delivered exceptional customer service skills by addressing inquiries and resolving issues to enhance customer satisfaction. Restaurant Assistant Manager, McDonald's

January 2021 - November 2021

• Delivered exceptional customer service to enhance client satisfaction and loyalty.

• Generated accurate financial reports to inform management decisions and support strategic planning.

• Resolved conflicts efficiently by facilitating communication and negotiating satisfactory outcomes for all parties involved.

• Managed inventory effectively to optimize stock levels and reduce excess waste.

• Improved operational efficiency by implementing streamlined processes that enhanced productivity. Hotel Housekeeper, Winstar Hotel and Resort

December 2018 - March 2019

• Executed meticulous room cleaning protocols to ensure a safe and welcoming environment for guests.

• Organized daily tasks effectively to maximize productivity and meet tight deadlines.

• Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.

• Maintained keen attention to detail while performing tasks, ensuring high standards of quality and accuracy.

• Managed inventory efficiently to optimize stock levels and support operational needs.

• Implemented strict sanitization procedures to uphold health and safety standards consistently. Hotel Housekeeper, Best Western

September 2018 - March 2019

• Executed meticulous room cleaning processes to ensure a welcoming and hygienic environment for guests.

• Managed linen inventory effectively to guarantee consistent availability and quality for all guest accommodations.

• Oversaw inventory control systems to maintain accurate stock levels and streamline supply chain operations.

• Enhanced guest satisfaction by delivering exceptional service and promptly addressing inquiries and concerns.

• Collaborated with team members to foster a cooperative work environment and improve overall service delivery.

• Implemented rigorous sanitation practices to uphold health standards and promote safety for both staff and guests. Gas Station Cashier, Karry Out

April 2018 - October 2018

• Managed cash handling processes to ensure accuracy and prevent discrepancies.

• Operated fuel dispensing equipment safely and efficiently to meet customer demands.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

• Assisted with sales by promoting products and engaging with customers to enhance their shopping experience.

• Processed transactions accurately to maintain streamlined operations at the point of sale.

• Oversaw inventory management to ensure optimal stock levels and prevent shortages. EDUCATION

Windham School district

2016-2016

General Equivalency Diploma - GED

Marietta High School

1993-2008

High School Diploma

SKILLS

Banquet, Bartending, Bussing, Cash Handling, Cashier, Cleaning Experience, Cleanroom Assembly, Commercial Cleaning, Communication Skills, Cooking, Counter, Custodial, Customer Service, Dishwashing, Dusting, Food Handler, Guest Service, Hospitality, Housekeeping, Janitor, Mopping, MS Office, OSHA Standards, Receptionist, Restaurant Experience, Vacuuming

CERTIFICATION AND LICENSES

Construction

Food Handler Certification

Microsoft office

Microsoft Office Specialist

NCCER

OSHA

OSHA 10 construction safety

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