Customer Service Call Center
Resume:
Marcia Foster
Schenectady, NY *****
****************@*******.***
Professional Summary
Dedicated Team Player with 15 years experience providing assistance and support to customers. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shelter Aide
The Salvation Army-Schenectady, NY
March 2025 to Present
• Provided exceptional customer service to clients during overnight shifts, ensuring a positive experience and resolving any issues or concerns
• Managed check-in and check-out processes for late-night arrivals and early morning departures, efficiently handling clients requests and inquiries
• Responded promptly to emergency situations such as fire alarms or medical emergencies, following established protocols to ensure guest safety
Assistant Manager
Party City Corporation-Bronx, NY
February 2017 to March 2025
• Rose quickly from cashier to responsibility for oversight of 10-member retail team.
• Planned, scheduled and monitored daily tasks of team members.
• Interfaced directly with customers on a daily basis and resolved escalated issues
• Closed out store and balanced cash registers.
Call Center Agent
NYS OF HEALTHCARE-Albany, NY
January 2012 to January 2017
• Professional experience providing quality customer service within the hospitality industry.
• Adept at handling high call volumes on a daily basis and identifying opportunities to enhance client satisfaction.
• Answer incoming and/or make outgoing calls to/from stakeholders, referral sources and new patients for the purpose of determining eligibility
Education
High school diploma
Evander Childs Campus-Bronx, NY
September 2009 to June 2012
Skills
• Assistant Manager Experience (5 years)
• Customer service (10+ years)
• Cash handling
• Call center (5 years)
• Supervising experience
• Customer retention (5 years)
• Management
• Customer support (5 years)
• Communication skills
• POS
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