Data Analyst Customer Service

Tywana Barnes

Camden, New Jersey • (***) 609-***-**** • ************@*******.***

Accomplished Administrative and Project Management professional with a strong track record in critical thinking, customer service, and organizational effectiveness. Skilled in client and tenant support, comprehensive research, and the coordination of impactful outreach initiatives. Experienced in case management, adept at overseeing client cases from intake to resolution, coordinating resources, tracking progress, and ensuring compliance with organizational policies and regulatory requirements. Possesses exceptional communication, program evaluation, and conflict resolution skills that promote effective collaboration across departments, divisions, and external stakeholders.

Experience

Remote Data Analyst, (CONTRACT) Data Recognition Corp, Philadelphia, PA 5-2025 – 05-2025

Gather data from various sources, ensuring it's clean, organized, and in a usable format. Statistical Analysis: using statistical techniques and programming languages to analyze the data, identify relationships, and uncover patterns. Data Visualization: Create reports, dashboards, and visualizations to communicate findings to stakeholders in a clear and understandable manner. Insight Generation: Extract actionable insights from the data and present these findings in a business context. Problem Solving: Using knowledge of data to identify and solve problems within a business. Communication: Communicate findings to various stakeholders, including leadership, other departments, and external clients.

Youth Mentor AVR Muzik Camden, New Jersey 09/2024 – 04/2025

Youth Mentor at AVR Muzik in Camden, New Jersey, my leadership encompassed all facets of project lifecycle management, from conception to successful delivery. Guided and supported youth participants through mentorship programs, fostering personal growth and positive development in a creative environment. Designed and implemented outreach projects and workshops tailored to the needs and interests of young people, promoting engagement and skill-building. Acted as a liaison between youth, families, and organizational leadership to ensure clear communication, resolve conflicts, and align program goals. Monitored participant progress, provided constructive feedback, and celebrated milestones, contributing to improved confidence and active participation among mentees. Received recognition for building strong relationships, creating a supportive atmosphere, and helping youth develop essential life and leadership skills.

Clinical Associate Bancroft, Mount Laurel, New Jersey 02/2024-4/2024

Responsible for providing direct service instruction to assigned individuals with intensely physically challenging behaviors who may exhibit aggressive and/or self-injurious behaviors as well. Maintaining a prescribed Level of Supervision (LOS) for assigned individual(s) at all times. Attending to and maintaining an individual's hygiene, grooming, and dressing needs. include collecting data on all targeted behaviors for acceleration and declaration based on their function-based treatment plans. Assisting with conducting functional analysis and treatment analysis sessions as overseen by a Clinical Specialist or Clinical Case Manager.

Administrator, HOMAGE NWF Corporation, Camden, New Jersey 07/2019 – Current

In my capacity as an Administrator at HOMAGE NWF Corporation in Camden, I provided visionary leadership, guiding the organization through periods of growth and transformation. I was responsible for developing comprehensive strategies that aligned operational practices with both regulatory standards and high-level business goals. Overseeing marketing, sales, and logistics, I championed the implementation of advanced analytical solutions to streamline workflows and maximize agency performance. My stewardship of property management operations encompassed ensuring compliance with housing regulations, managing financial processes—from budgeting to rent collection—and crafting innovative solutions to maximize occupancy and tenant satisfaction. By fostering collaborative relationships with stakeholders, I continually identified opportunities for innovation, refined business strategies, and drove sustainable organizational growth. occupancy through effective marketing and tenant screening while maintaining operational efficiency and accountability.

Benefit Specialist Conduent Business Solutions Cherry Hill, New Jersey 09/2018 – 11/2018

Managed employee benefits and retirement programs, fostered relationships with health and retirement plan providers, and facilitated inter-departmental communication to enhance agency operations. Throughout this dynamic career journey, each role has been marked by a commitment to excellence, adaptability, and a passion for driving organizational success. As a Benefit Specialist at Conduent Business Solutions in Cherry Hill, New Jersey, I guided clients through complex benefits programs, ensuring accurate processing of claims, enrollments, and eligibility determinations. My role demanded careful attention to detail while interpreting policy guidelines, resolving client inquiries, and maintaining strict compliance with all relevant regulations. By collaborating closely with team members and external partners, I provided tailored support, helping individuals maximize their available benefits and ensuring the seamless delivery of essential services. My work contributed to efficient operations and enhanced client satisfaction within a fast-paced, service-driven environment.

Clinical Associate at Bancroft in Mount Laurel, New Jersey, I played a vital hands-on role, delivering direct care to individuals exhibiting complex behavioral challenges, including aggressive and self-injurious tendencies. My unwavering focus on their safety and well-being required vigilance in maintaining prescribed supervision levels and meticulous attention to hygiene, grooming, and daily care routines. I collected detailed behavioral data to inform and refine individualized treatment plans, actively participating in functional and treatment analysis sessions under clinical supervision. My approach blended compassion and structure, supporting positive behavioral change and improved quality of life for those in my care.

Loan Processing Administrator at TD Bank Corporate 04/2017 – 12/2017

Originated loan settlement packages, managed email inquiries, processed data, and maintained records related to state and federal government policies and agencies, ensuring compliance and operational efficiency. Utilized analytical skills to streamline processes and enhance agency management.

Fraud Analyst Administrator at TD Bank Corporate 08/2016 – 04/2017

Investigated cases of forgery and theft by conducting thorough analyses of financial discrepancies and auditing transactional records to identify fraudulent activities. Executed detailed reconciliations to ensure the accuracy of financial data and compliance with regulatory standards. Maintained operational excellence by implementing preventive measures against suspicious transactions and continuously monitoring risk factors. Leveraged advanced analytical skills to enhance agency management practices, safeguard assets, and uphold organizational integrity.

Senior Learning Administrator, Xerox Business Solutions Cherry Hill, NJ 10/2015 – 03/2016

Assisting with day-to-day tasks to support the HR Department. Managing email inquiries, processing, and transferring data. Employee onboarding, new hire orientation, and logistics and record-keeping. Recruiting support-scheduling interviews, coordinating schedules, orientations, and administrative tasks. Maintaining employee files and the HR filing system. Identifies compliance issues, content, and facility needs. Identifies and schedules resources needed for delivery. Take steps to anticipate the problems affecting budget, service quality, or customer satisfaction. Communicate via email, voice, and face-to-face with the Account Team, events/attendees, progress, problem escalation, and issue resolution.

Customer Service Supervisor, Freedom Mortgage, Mount Laurel, NJ 12/2013 – 08/2014

Fostered a positive and productive work environment by actively resolving customer issues, addressing staff concerns, and promoting core company values to ensure a unified organizational culture. Spearheaded recruitment processes by managing candidate interviews, coordinating schedules, and overseeing onboarding to streamline workforce expansion. Demonstrated expertise in email correspondence, data transfers, and staff training, contributing to enhanced operational efficiency and seamless communication across departments. Guided employees in achieving their performance objectives through clear communication and mentorship, while assisting homeowners with refinancing processes by providing tailored solutions and ensuring compliance with regulatory standards. These efforts consistently resulted in improved customer satisfaction, strengthened team dynamics, and operational excellence.

CHHA Mercy Home Care Cherry Hill, New Jersey 04/2010 – 05/2012

Maintained a safe and organized environment for clients by providing assistance with hygiene tasks such as bathing, dressing, and grooming, ensuring their comfort and dignity. Supported nutritional needs by preparing high-quality meals tailored to promote better health and improve eating habits. Assisted with daily routines and household chores, fostering independence and a sense of well-being. Provided emotional support to enhance clients' mental and emotional health, building trust and rapport through attentive care. Regularly tracked and reported clients' progress through detailed observations and conversations, ensuring their needs were met and adjustments were made to their care plans as necessary.

Front Desk Receptionist, Legal Medical Staffing, Cherry Hill, NJ 07/2008 – 12/2008

efficiently manage sensitive data, ensuring accuracy, security, and confidentiality. I adhere to all regulatory requirements and ethical guidelines, including HIPAA, so that every procedure meets legal standards. I utilize critical thinking to develop innovative, strategic solutions that optimize workflows and enhance user experiences. At the front desk, I warmly welcome patients, clearly explain policies and procedures, and direct visitors appropriately while managing communications. I schedule, confirm, and follow up on appointments, process payments, verify insurance details, and maintain precise patient records. Additionally, I promptly address patient needs and collaborate effectively with team members to ensure smooth operations and improve overall satisfaction.

HR Administrator and Shift Supervisor, American Women’s Service, New Jersey, 01/2007 – 01/2008.

Implemented workforce strategies to boost diversity during recruitment, using applicant tracking systems. Streamlined onboarding and mentoring processes, handling orientation, logistics, and record-keeping. Supported recruitment by scheduling interviews, managing calendars, and performing administrative tasks. Organized HR filing systems and maintained detailed employee records. Performed clerical duties like data entry, filing, scheduling, and billing to enhance operations. Enforced workplace policies to optimize employee performance and confidentially managed patient databases.

Youth Mentor/Case Manager Archway Programs Atco, NJ 05/2002 – 09/2002

Provide active guidance and support tailored to the unique needs of youth and young adults, focusing on their academic, social, and personal development. Offer career advice and educational assistance to help individuals identify their strengths, set meaningful goals, and explore pathways that align with their aspirations. Encourage motivation and self-confidence through active listening, constructive feedback, and fostering a positive outlook on challenges and opportunities. Support emotional well-being by providing one-on-one counseling sessions designed to address personal struggles and equip individuals with tools for resilience. Share positive life experiences and relatable stories to inspire improved self-esteem and encourage meaningful social interactions. Recommend actionable coping mechanisms for those facing intense challenges while guiding them toward constructive solutions. These efforts aim to empower youth by promoting self-reliance, fostering personal growth, and creating a supportive foundation for their continued success.

Call Center Supervisor Quality Marketing Mount Laurel NJ 03/2003 – 11/2003

Identify all issues within the team and provide continuous support to each member according to our established operating standards. I oversee the effective performance of production personnel by preparing robust production schedules and ensuring strict compliance with all company policies. I lead, direct, and coach employees to maintain adherence to local policies, achieve production objectives, and receive timely, constructive feedback. In addition, I support operations by providing accurate product and service information when answering questions and by maintaining the call center database through precise entry, verification, and updates of contact logs. I work diligently to improve quality results by recommending thoughtful changes, assisting customers by addressing inquiries, providing product details, and verifying personal information, and ensuring equipment remains operational by following established procedures and promptly reporting malfunctions. Continuously enhancing my job knowledge through educational opportunities, I also strive to elevate our organization’s reputation by taking ownership of new challenges and exploring innovative ways to add value to our overall accomplishments.

I've consistently demonstrated strong leadership and communication skills, fostering collaboration across diverse teams to achieve project objectives efficiently. My ability to adapt in dynamic environments and drive continuous improvement has been instrumental in achieving measurable success within each role.

Skills

Effective and organized.

Document evaluation.

Detail-oriented.

Data processing

Microsoft Office

Verbal and written communication skills

Analytical skills

Applicant tracking systems.

Knowledge of HRIS, HRMS, KMS, CRM, ERP, SCM, AIS

Information management

Compliance

Facilities skillset

Project Management

Reviewing and evaluating client eligibility.

Mechanically minded.

Office administration talent

Operations Management

Education

09/2010 – 10/2014

Bachelor of Arts Business Administration Minor – Human Resources, San Diego, California 3.56 GPA • Golden Key International Honor Society Fall 2020 – Current Graduated Cum Laude, Summer 2012–Dean’s List, Fall 2014–Dean’s List

05/2015 – 12/2016 Master of Arts in Organizational Management Minor – Human Resources, San Diego, California GPA 3.64 Summer 2012 Dean’s List, Fall 2012 Golden Key International Honor Society

Activities and Honors

Gamma Phi Delta Sorority Inc., Spring 2020

Chapter Editor for Alpha Gamma Nu Gamma ::”Phi Delta Sorority Inc., Fall 2022 – Fall 2023

Certifications

Licensed Notary April 2021 – Current

Licensed Life Coach March 2022 – Current

Non-Profit Organization Generations Future February/2021–Current

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