Customer Service Representative

PHILIP SAMUEL AYODEJI

Email: ***********@*****.*** Phone: +234 707-***-**** Location: Lagos, Nigeria Professional Summary

Customer Service & Virtual Assistant Professional CRM Specialist Remote-Ready Results-oriented customer support specialist with over 3 years of experience delivering exceptional service across chat, email, and phone. Proven track record of resolving client issues efficiently, exceeding KPIs, and working collaboratively with international teams. Skilled in CRM platforms such as Zendesk and HubSpot, Google Workspace, and administrative tools like Trello and Slack. Passionate about providing top-tier virtual assistance and eager to contribute to globally distributed teams. Remote-ready, adaptable, and fluent in English. Skills

- Customer Support Tools: Zendesk, HubSpot, Freshdesk

- Communication Tools: Gmail, Google Meet, Zoom, Slack

- Administrative Tools: Trello, Notion, MS Office, Google Workspace

- Soft Skills: Conflict Resolution, Time Management, Verbal & Written Communication

- Other: Cross-cultural Communication, Remote Work Coordination, Task Prioritization Professional Experience

• Customer Support Specialist

Cheeks Cravings Restaurant — Remote/Nigeria (2022 – 2024)

- Handled 50+ customer queries daily via phone, email, and live chat, maintaining a 95% satisfaction rating.

- Resolved customer complaints efficiently, reducing escalations by 30%.

- Collaborated with logistics and kitchen teams to improve delivery times by 20%.

- Used Zendesk and Google Sheets to track and follow up on all customer inquiries.

- Created FAQ documentation to streamline responses and reduce average resolution time.

• Executive Manager

The Executive Saloon — Lagos, Nigeria (2021 – 2022)

- Managed day-to-day operations including client feedback, team scheduling, and inventory management.

- Trained and supervised a team of 6 staff, increasing productivity and client retention.

- Implemented a simple customer tracking system using Excel, reducing missed bookings by 40%.

- Handled customer concerns personally, leading to a 20% increase in repeat visits.

• Customer Service Representative

Etos Tech Computer Global Service — Lagos, Nigeria (2018 – 2020)

- Provided tech and general support across phone and email channels for a customer base of over 1,000.

- Logged tickets and inquiries using basic CRM tools, improving service tracking and response accuracy.

- Assisted in transitioning support documentation to Google Docs for better team collaboration. Education

Bachelor of Arts (B.A.), English Language

Olabisi Onabanjo University — Ogun State, Nigeria (2016–2021) Certifications

- Project Management Training — Protrainers Consultant (2023)

- Human Resources Management Training — Protrainers Consultant (2023)

- NYSC Certificate — Nigeria (2022–2023)

Referee

Available on request.

Contact this candidate