Data Entry Customer Service

David Wido

585-***-**** • ********@*****.*** • Inverness, FL • linkedin.com/in/davidjwido

Professional Summary

Customer-service focused administrative professional with 15+ years supporting high-volume, guest-facing operations. Proven ability to greet and build rapport with guests and residents, handle cash and reconciliations, manage daily office functions (phones, scheduling, filings), and maintain accurate records. Strong proficiency with Microsoft Office and CRM platforms; dependable, professional appearance, and excellent phone and problem-solving skills.

Core Skills

• Guest relations & front-desk reception - greet guests, handle check-ins/check-outs, field comments/complaints

• Cash handling & reconciliations - track receipts, reconcile daily reports, manage petty cash expenditures

• Reservations & data entry - accept and process reservations, maintain prospect/resident records in property/CRM systems

• Administrative operations - phones, correspondence, filing, photocopying, supply ordering, invoice coding

• Event & resident relations support - assist with planning/coordination of guest and resident activities

• Communications & marketing support - prepare and distribute newsletters, notices, and signage

• Collections support - make timely collection calls and prepare accounts for escalation when needed

• Software: Microsoft Office Suite (Word/Excel/Outlook), email, web; experienced with CRM platforms and quick to learn property management systems (e.g., Yardi)

Professional Experience

Store Manager / Office Administrator

Pet Friendly - Hilton, NY July 2007 - December 2024

• Served as primary customer-facing representative; greeted guests and customers, built rapport, and resolved questions and complaints with professionalism and empathy.

• Managed daily office functions: answered multi-line phones, handled incoming/outgoing correspondence, performed data entry, photocopying, faxing, and maintained both digital and physical filing systems for fast retrieval.

• Handled cash and financial tasks including reconciling daily receipts and preparing accurate records and reports to support business decisions.

• Processed orders and managed inventory levels; monitored office and store supplies and coordinated vendor orders to ensure uninterrupted operations.

• Entered and maintained customer and prospect records in CRM platforms; produced reports and maintained compliance documentation. Transferable skillset for entering prospect/resident info into reservation/property systems.

• Trained and supervised staff on front-desk procedures, customer service standards, and office workflows - improving service consistency and response times.

Operations Manager

Petco, Pittsford, NY September 2001 - June 2007

• Oversaw daily operations and scheduling; prepared reports and correspondence; assisted with accounts payable and reconciliations - experience applicable to invoice review/coding and payable submissions.

Additional Qualifications

• 15+ years of administrative & customer-facing experience - satisfies job requirement.

• Comfortable making collection calls, preparing communications (rules reminders, violation notices, newsletters), and supporting move-ins/move-outs with accurate documentation.

• Valid driver’s license

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