Technical Support Customer Service

M A R I A M A D E

c u s t o m e r s e r v i c e p r o f e s s i o n a l

Address : Plano, TX 75075 Phone: 832-***-****

Email: *********@**********.***

P R O F E S S I O N A L S U M M A R Y

Experienced in providing exceptional customer service and technical support in fast- paced environments. Adept at diagnosing problems and delivering efficient solutions via phone, email, and online platforms. Skilled in maintaining customer satisfaction through clear communication, troubleshooting, and product knowledge. Strong team collaborator focused on delivering high-quality service and ensuring client needs are met. Detail- oriented, with a proven track record of managing multiple tasks under pressure and exceeding performance targets.

S K I L L S

Diagnostic Skills

Product Knowledge

Technical Support

Troubleshooting

Parts Order Entry

Sales Support

Data Entry

System Configuration

Issue Resolution

Hardware/Software Expertise

Inventory Management

W O R K E X P E R I E N C E

Customer Service Representative-Remote

Coastal - Remote

11/2023 to 03/2025

Provided technical support for customer inquiries via phone, email, and chat, offering effective solutions for various product and service-related issues. Diagnosed and troubleshot customer concerns, resolving issues efficiently and documenting all interactions for follow-up.

Processed parts orders, managed customer accounts, and handled returns, ensuring customer satisfaction and timely service. Offered parts sales support, assisting clients with the selection of products based on their needs and specific requirements.

Maintained detailed logs of all technical support calls, contributing to the company’s knowledge base and improving future troubleshooting efforts. Coordinated delivery schedules and ensured product/service timelines met customer expectations.

TECHNICAL SUPPORT SPECIALIST

Hewlett Packard Technical Support / REMOTE

03/2019 to 10/2022

Assisted customers with selecting products, leveraging in-depth knowledge of Hewlett Packard Enterprise solutions to help them find the best-fit technology and services.

Maintained and updated customer records, ensuring accurate and up-to-date information for seamless service and future product or parts orders. Entered and processed service orders promptly, collaborating with technical teams to ensure the correct HPE products and parts were delivered for optimal performance.

SPECIALIST, TECHNICAL SUPPORT

Verint Systems Inc. - Remote

12/2017 to 02/2019

Provided parts sales support, helping clients select Verint® solutions tailored to their unique needs and requirements for optimal customer engagement. Maintained detailed logs of all technical support calls, contributing to Verint®'s knowledge base to enhance future troubleshooting and streamline customer experience management.

Coordinated delivery schedules, ensuring that product/service timelines aligned with customer expectations and Verint®'s commitment to seamless service. Collaborated closely with team members and managers to ensure accurate information was shared, addressing customer concerns and ensuring the delivery of differentiated experiences at scale.

TECHNICAL SUPPORT REPRESENTATIVE

Rainbow Light Electronics - Remote

01/2014 to 11/2017

Managed customer inquiries related to product orders, payment processing, and delivery schedules, ensuring accurate resolution for high-quality lighting products for various occasions like Diwali, Christmas, and Eid. Verified customer information and reviewed documentation to ensure compliance with service standards for indoor and outdoor lighting solutions. Provided product recommendations and assisted with resolving service issues by collaborating with relevant departments to ensure timely delivery of lighting products for festivals, events, and decorations.

Educated customers about product offerings, addressing inquiries about returns, warranties, and service terms for lighting used in festivals, temples, and building decorations.

E D U C A T I O N

University of Lagos

2012

Bachelor of Science:

Information And Communication Technology

Lagos Nigeria

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