Business Development Revenue Growth

Accomplished business development and account strategy professional with a history of driving exceptional revenue growth, cultivating impactful corporate partnerships, and exceeding performance metrics in competitive markets. Demonstrated success in achieving a 105%+ quota performance over seven consecutive years and contributing over $10M in annual revenue growth through strategic initiatives. Expertise in aligning corporate objectives with client needs, leveraging innovative strategies to expand market presence, optimize operations, and enhance profitability across healthcare, education, and government sectors. Known for exceptional leadership, cross-functional collaboration, and a relentless focus on delivering client-centric solutions. CORE COMPETENCIES

• Strategic Business Development

• Corporate Partnership Management

• Revenue Growth Strategies

• Cross-Functional Leadership

• Market Expansion Planning

• Key Account Management

• Client Relationship Building

• Contract Negotiation & Closing

• Team Development & Leadership

• Operational Efficiency Optimization

• Data-Driven Decision Making

• Consultative Sales Expertise

• Process Improvement Initiatives

• Mergers & Acquisitions Integration

• Customer Experience Enhancement

PROFESSIONAL EXPERIENCE

COX BUSINESS • OKLAHOMA CITY, OK • 2003 TO PRESENT Senior Enterprise Sales Manager (2016 to Present)

Lead enterprise sales operations, developing and executing strategies to achieve market leadership in competitive verticals including healthcare, education, and government. Oversee business development initiatives, negotiating high-value contracts, and building sustainable client partnerships. Acted as a key advisor for cross-functional teams, driving innovative XaaS-solutions aligned with client needs and corporate objectives.

• Surpassed sales targets, achieving a 105%+ quota performance for seven consecutive years.

• Directed initiatives to boost digital product adoption, increasing video revenues by $376,000.

• Pioneered market expansion efforts in emerging markets, securing $48,000 in monthly recurring revenue.

• Established long-term partnerships with enterprise clients, driving customer retention and profitability.

• Played a pivotal role in M&A activities, integrating operations and achieving over $6M in annual revenue growth. Senior Manager, Sales Support & Order Management (2013 to 2015) Spearheaded operational enhancements during mergers and acquisitions, ensuring seamless transitions and sustained revenue growth. Optimized sales support processes to align with corporate growth objectives, leveraging data-driven insights to enhance service delivery and operational efficiency.

• Integrated EasyTEL’s operations post-acquisition, retaining 60% of workforce and generating $1.2M in monthly recurring revenue.

• Developed a cost-efficient contractor support system across six markets, reducing expenses by $1.12M while enhancing operational scalability.

“I had the pleasure of working with Glenda over the past four years, where we partnered closely to help our clients leverage cloud technology as a powerful driver of revenue growth. Glenda’s expertise in software solutions and her deep market knowledge consistently inspired our team and shaped innovative strategies that not only aligned us internally but also addressed our customers' unique business challenges in meaningful ways. Glenda is a strategic and visionary leader, whose commitment to operational excellence and customer success is unmatched. Her collaborative approach and forward-thinking mindset helped pioneer new solutions that resonated with our clients, positioning Cox Business as a trusted partner in their journey. Any organization would be fortunate to have Glenda—a results-driven professional who brings both strategic insight and a passion for customer impact.”

-Marisa P. Senior Sales Director

Oklahoma City, OK • 405-***-**** • **************@*****.*** • LinkedIn Glenda Montiel

Senior Director, Business Development

• Enhanced order management processes, contributing to a $2.6M increase in annual revenue. Manager, Order Management (2007 to 2013)

Streamlined order management operations, driving efficiency improvements and supporting the organization’s revenue goals. Collaborated with internal stakeholders to address service delivery challenges and implement best practices for operational excellence.

• Reduced service timelines by 41%, ensuring faster revenue realization and improved customer satisfaction.

• Instituted standardized reporting tools, enhancing team productivity and cross-departmental collaboration.

• Achieved $275,000 in cost savings and $301,000 in additional capacity through strategic process reengineering. Regional Operations Center Manager (2003 to 2007)

Established the first regional operations center to centralize telephony support functions, achieving significant cost reductions and operational improvements. Focused on implementing automation and developing strategies to enhance service delivery and customer satisfaction.

• Realized $1.8M in annual savings through operational streamlining and process automation.

• Launched innovative tools to automate residential and business transactions, eliminating manual oversight.

• Designed and implemented client feedback systems, achieving top rankings for customer satisfaction. EDUCATION

Masters of Business Administration

Oklahoma Christian University Edmond, OK

Bachelors of Business Administration

University of Central Oklahoma Edmond, OK

CERTIFICATIONS

ASLAN Sales Method Certified

TECHNICAL PROFICIENCIES

Salesforce Zoominfo Tableau Oracle SAP Workday Power BI MO365 XaaS

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