Data Entry Office Manager

NH Nicole Holley

Covington, GA ***** 404-***-**** *********@******.***

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PROFESSIONAL

SUMMARY

Accomplished Office Manager with a proven track record at A Better Plumbing Service, enhancing team productivity and maintaining balanced budgets through effective financial record-keeping. Excelled in high-volume call centers by leveraging exceptional customer relationship building and inbound sales skills. Achieved significant improvements in customer satisfaction and sales performance, demonstrating a strong ability to manage both high-pressure environments and detailed data entry tasks.

SKILLS • Inbound sales

• High-volume call centers

• Goal-Oriented

• Customer Relationship Building

• Data entry skills

• Relationship Building

• Email Communication

• Product Knowledge

• Inbound Call Management

• Social Media

WORK HISTORY INBOUND SALES REPRESENTATIVE 10/2020 to 06/2023 Comcast Remote

Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.

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Increased product knowledge through continuous training, resulting in improved sales performance.

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• Responded to customers within required turnaround times.

• Documented details of calls and customer interactions. Managed high call volume efficiently, maintaining a professional demeanor under pressure.

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CASHIER 02/2019 to 04/2020

Walmart Loganville, GA

Greeted customers entering store and responded promptly to customer needs.

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• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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Helped customers complete purchases, locate items, and join reward programs.

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• Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

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OFFICE MANAGER 04/2012 to 10/2017

High Priority Plumbing Services Conyers, GA

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

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Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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Dispatched plumbers to various locations throughout the metro Atlanta region

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OFFICE MANAGER 08/2003 to 11/2010

A Better Plumbing Service Conyers, GA

Dispatched plumbers across Metro Atlanta

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

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Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

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EDUCATION HS Diploma 06/1998

South Gwinnett High School, Snellville, GA

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