Personal Assistant Inventory Management

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** ********** ****** **** **** Ridge, Randburg, 073-***-**** *********@*****.***

Mapule Eunice Sigasa

Professional

Summary

• With over 15 years of experience in the retail industry, I bring a well-rounded and in-depth understanding of key business functions including Debtors, Fraud Prevention, Merchandising, Inventory Management, Claims Handling, Personal Assistant and Administrative Operations. I possess strong computer literacy and a solid academic background, which support my ability to perform efficiently and adapt to new systems with ease. I am a highly motivated and disciplined individual with a strong analytical mindset and a natural problem-solving ability. My flexibility and versatility allow me to thrive in dynamic environments, while my inquisitive nature drives continuous learning and improvement. I am committed to excellence and consistently maintain a positive, enthusiastic attitude toward my work. As an organized and hardworking team player, I value collaboration and open communication. I am an effective listener and communicator, capable of engaging with individuals and teams to drive results. My ability to motivate myself and others enables me to meet objectives and contribute meaningfully to any organization.

Experience

LG KEY ACCOUNT ADMINISTRATOR 09/2022 - Current

LG Limited, Midrand, South Africa

Recommending stock allocations on a weekly bases on sales performance by store. Creating weekly sales and stock reports for LG management. Attending weekly meeting to discuss 3 months rolling forecasting and ordering of stock. Managing deliveries of orders according to set of delivery date. Maintaining relationships with distributions center and effectively communicating with stores with regards out of stock, promo pricing, new lines and priorities of the week. Ensure promo prices are updated on the system. Complete Game ATOF form for new listing model and submit article number to LG Management. Conduct monthly trade store visits to monitor product presence, gather market insights, and strengthen store-level engagement.

INVENTORY CO-ORDINATOR/ WAREHOUSE 04/2020 - 08/2022 C.N.A Limited, Germiston South Africa

Collect, analyze, organize and verify information so that all errors are corrected before information is processed on the relevant system (Kerridge). Reporting discrepancies between physical counts and computer records. Keeps track of the goods and supplies in a store or warehouse and manages orders to facilitate sales or production. Assisting store to make sure that they follow the correct processed and procedures. Compiling reports on a weekly basis for store to ensure accurate delivery within SLA's, order status and inventory levels. Contacting store for further feedback regarding all the reports we sending out to stores. Preparing inventory documentation and communicate effectively to management team. Maintaining and updating records Counting materials, equipment, merchandise or supplies in stock. Monitor and analyze sales trends, customer demand, and market conditions to optimize inventory planning. Building and maintaining relationship with stores.

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INVENTORY – CLAIMS ADMINISTRATOR 04/2018 - 03/2020 Edcon limited, Johannesburg South Africa

Maintain accurate inventory levels and monitor stock quantities to avoid discrepancies. Collaborate with to manage stock levels and handle inventory replenishment. Assist with inventory audits and cycle counts as needed. Reports Queries with targeted SLA. Maintain accurate inventory records and ensure that stock levels meet demand. Creating Monthly, Weekly and Daily reports and submit to management team. Get feedback from stores in regards to fraud, dispute & stock adjustment report and submit it to the head of department. keeps track of the goods and supplies in a store or warehouse and manages orders to facilitate sales or production. Generate and analyze reports on key supply chain metrics, such as inventory levels, lead times, and performance. Designed and automated weekly sales performance dashboards in Tableau, reducing manual reporting time by 40%. Analyzed customer behavior trends using SQL and Python to inform product marketing strategy, increasing campaign ROI by 20%. Worked with sales team on projects

GROUP ADMIN COORDINATOR 08/2013 - 03/2018

Edcon limited, Johannesburg South Africa

Schedule and coordinate internal and external meetings, ensuring efficient time management and communication across departments. Source and compile data for reports, including fraud, disputes, and stock adjustments, and submit findings to the Head of Department. Compile and manage various correspondence documents and reports for store operations. Obtain quotations from suppliers and raise purchase orders using the MRO system. Administer and track pending bulk orders while ensuring timely follow-up and resolution. Build and maintain strong working relationships with suppliers to ensure smooth procurement and delivery processes. Prioritize administrative tasks to meet Service Level Agreements

(SLAs) and deadlines for documentation and reporting. Assist stores in following the correct processes and procedures, providing support and guidance where needed. Monitor store compliance with operational protocols and investigate incidents such as burglary, robbery, and attempted break-ins. Maintain strong communication and working relationships with store managers and staff. Provide executive support including diary management, meeting coordination, and travel arrangements for staff and senior management. Prepare agendas, take meeting minutes, and follow up on action items as needed. Manage confidential information with the highest level of discretion and professionalism. Liaise with internal departments and external stakeholders on behalf of management. Support ad hoc administrative tasks and contribute to special projects as assigned.

MERCHANDISE CONTROLLER 07/2011 - 07/2013

Edcon limited, Johannesburg South Africa

Assisting buyers by creating new product listing, raising items on ports system and price change on Retek system. Capturing all local orders & import orders. Follow up on outstanding deliveries, local & imports orders. Liaise and building relationship with suppliers. Follow up on arrival samples and update purchase orders on a weekly basis. Handling store and supplier queries and loading promotions on the system. Communicating with stores on pricing & tickets. Compile all the reports for Buyers and Planners. Setting up samples for presentation and updating merchandise assortment plans. Serve as an administrative aid to the merchandising team (specifically the buyers) and aid in all buying related activities. Distribution of style profitability report to different teams according to product portfolio.

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FRAUD INVESTIGATOR 01/2008 - 06/2011

Edcon limited, Johannesburg South Africa

Checking accounts on ITC system for further investigation, maintaining fixtures library and liaising with chain. Capturing and compile spread sheet (Scrub) on a daily basics. Sorting out the files and Handling telephone queries. Investigating accounts opened fraudulently and send E-mails for documentation if needed by using analyst notebook 6 & I-Base for investigating accounts & Loading of Shared Fraud on IBase database. Preparing regular ad hoc reports and Journals of crediting and debit stores due to fraudulent accounts opened. Investigating of dispute claims and analyzing Fraud trace. Create and maintain logs, records, or databases of information about fraudulent activity. Review reports of suspected fraud to determine need for further investigation. DEBTORS ADMIN CLERK 03/2005 - 12/2007

Edcon Limited, Johannesburg South Africa

Handle customer queries with regards to the Old and New Account reporting directly to manager. Actioning personal loans, debit order enrolment and actioning electronic payment. Co-ordinate bank payments, Capturing journals - crediting & debiting client’s account. Collecting all out-standing balance from accounts by calling or sending email to our customers. Daily Administration and writing off accounts by sending letters to our clients. Complete the debtors control productivity sheet on a daily basis. Receive requests for journals to allocate receipts.

Call Centre 03/2003 - 02/2005

Edcon Limited, Johannesburg South Africa

Answering inbound calls and outbound calls, evaluating problems and complaints of the callers. Providing proper solutions, responding to their needs of customers. Selling and giving information on the products or services. Processing orders, forms, and applications and routing calls to another team. Update customers details on vision system and update financial services e.g. Account's protection plan and Funeral covers etc. Capturing all files’ documents, in order to keep records and to solve customer's queries easily. Monitor customer feedback and provide feedback to management. Follow up with customers to ensure satisfaction.

SYSTEM KNOWLEDGE

• ProClarity, MRO, NOR, ITC, Mainframe, Remedy, Toad Tracking & Claims, SQL Server Management Studio

• Online Optical, Kerridge K8 and SAP (mediate not advanced)

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Skills

Qualifications

• Administrative support

• Project coordination

• General office administration

• Outstanding customer service

• Claims Admin

Education

Higher Certificate in Customer Service Management - 2021 Certificate - I base Analyst User I, - 2009

Diploma, Executive Secretarial, - 2002

Matric - 2006

References

• Mr. Joahnn Prinsloo

Key Account Manager (Home Entertainment Department) Cell: 082-***-****

Email: ******.********@***.***

• Miss. Miche Van Lendt

Key Account Manager (Majors Department)

Cell: 083-***-****

Email: *****.********@***.***

• Mr. Sandile Molekwa

Manager: Warehouse Manager

Cell: 079-***-****

Email: *******@***.**.**

• Mr. Rajan Govender

Manager: Group Admin Department (Data hub)

Tel: 011-***-**** Cell: 083-***-****

Email: *********@*****.**.**

• Mrs. Vivian Madzima

Supervisor: Boardman's (Home living)

Cell: 071-***-****

Email: ********@*****.**.**

Contact this candidate