Customer Service Data Entry

Contact 954-***-**** *******.******@*****.***

CARLENE NEGRON

SUMMARY:

Results-driven Senior Contract Administrator with over 15 years of experience in contract management, compliance, and customer service. Proven expertise in navigating complex legal and business regulations, optimizing contract processes, and fostering strong stakeholder relationships. Adept at risk mitigation, negotiation, and training new team members to drive operational excellence. QUALIFICATIONS:

● Strategic & Analytical Thinking: Skilled in contract analysis, risk assessment, and process improvement to enhance efficiency and compliance.

● Communication & Negotiation: Persuasive communicator with strong presentation and negotiation skills, able to engage effectively with executives, legal teams, and cross-functional stakeholders.

● Leadership & Training: Experienced in mentoring and training new team members, fostering a collaborative environment, and driving continuous improvement.

● Detail-Oriented & Tech-Savvy: Proficient in contract validation, data analysis, and document management, with expertise in SAP, Microsoft Office Suite (Word, Excel, Outlook), DocuSign, and ContractWorks.

● Operational Excellence: Adept at managing contract lifecycles, pricing, invoicing, and order transactions while ensuring accuracy, speed, and compliance with company policies and industry regulations.

● Languages (Fluent/Advanced): English and French/Creole EDUCATION:

● Berkley College

o Associate’s Degree- Business Administration (21 Credits – did not graduate)

● Stuart School of Business

o Diploma- Medical Business Management

● Starr Technical School

o Diploma Medical Assistant

PROFESSIONAL EXPERIENCE:

Thermofisher Scientific - Remote, US

Sr. Contract Administrator June 2021 – Present

● Contract Management: Oversee the full contract lifecycle, including drafting, reviewing, negotiating, and ensuring compliance with legal and company policies.

● Sales & Stakeholder Support: Serve as a key liaison between sales, legal, and internal teams, ensuring timely contract execution and seamless communication.

● Training & Mentorship: Onboard and train new team members on contract processes, compliance requirements, and best practices to enhance efficiency and accuracy.

● Risk Mitigation & Compliance: Identify and resolve contract discrepancies, ensuring adherence to company policies and evolving legal regulations.

● Negotiation & Problem-Solving: Strategically negotiate terms with clients and vendors, balancing favorable outcomes with strong business relationships. Contact 954-***-**** *******.******@*****.***

● Process Optimization & Documentation: Maintain accurate contract records, analyze contract performance, and implement improvements to streamline workflows.

● Technical Proficiency: Leverage contract management software (e.g., DocuSign, ContractWorks) and Microsoft Office Suite to enhance contract efficiency and organization. E.G.O.- Newnan, GA

Customer Service Representative June 2020 - Nov 2020

● Performed customer order functions, adjust and monitor forecasting and daily customer communications.

● Serve as the main point of contact for assigned customers.

● Review customer release schedules and enter customer orders in SAP.

● Communicate order confirmation and discrepancies to the customer.

● Assist warehouse personnel with shipments to customers.

● Assist materials/purchasing personnel in maintaining awareness of customer materials requirements.

● Assign Returned Goods Authorization / Return Merchant Authorization (RMA) numbers to customers and coordinate processing of RGAs.

● Pull reports in SAP to monitor customer accounts (backlog, account receivables)

● Process Credit Memos and handle all daily invoices and consignments

● Adjust and monitor customer forecast in IP Planning Tool

● Monitor Logistic Agreements with customers

Hella Automotive - Peachtree City, GA

Customer Service Representative Jan. 2018 - June 2019

● Provided quotes and availability for Auto Parts to customers via phone and email

● Provided outstanding customer service satisfaction for clientele via telephone and email

● Scheduled customer shipments to ensure they are on time and complete in the system.

● Acknowledged that all orders are received within a 24-hour timeframe

● Monitored and processed EDI Orders daily.

● Communicated with various departments including Sales, Purchasing, Planning, Product Management, Finance and Warehouse to ensure correct procedures and guidelines are followed according to company policy.

● Processed orders and back orders to ensure they are fully complete and accurate

● Handled all customer complaints to ensure 100% satisfaction

● Issue & Process RMA (Return Authorized Merchandise) to customers.

● Strong knowledge of SAP for Systems, Applications and Products in Data Processing Eaton Cooper Lighting- Peachtree City, GA

Post Sales Customer Service Representative Sept. 2016 – Oct. 2017

● Provided customer service to internal and external customers by incorporating fast and accurate responses via phone, email and through internal management systems.

● Direct interface with Technical Engineers and Production Plant Managers to ensure product complaints are resolved and root causes are identified.

● Coordinated and negotiated labor agreement for warranty replacement products which include, lighting fixtures and components.

Contact 954-***-**** *******.******@*****.***

● Processed returns merchandise authorization (RMA) and resolve freight damage claims involving labor authorization.

● Maintained product knowledge by continuously training and attending webinars.

● Inform customers of new technologies and materials available in the industry and take proactive roles in gathering competitive information and assisting in the development of sales.

VeteraNetwork - Fayetteville, GA Nov. 2012 - Sept. 2016 Health Benefits Manager/Assistant to COO

● Consulted all Transitioning Military/Veterans on potential Health Benefits offered by Veteran Affairs

● Assistant to COO of VeteraNetwork

● Handled all C-Level email, faxes, fed/ex packaging and shipping needs

● Graded test scores for all Military Students for Network Engineer Mentorship Course

● Attended Military Job Fairs to help instruct Transitioning Veterans interested in Network Engineering

ADDITIONAL EXPERIENCE:

Aetna Health Insurance/RX Mail Order - Pompano Beach, Fl. May 2007- Jan. 2010 Senior Customer Service Representative

Horizon Blue Cross Blue Shield of NJ - Neptune, NJ June 2005 - March 2007 Senior Client Service Representative

Security Indemnity Insurance Inc. - Neptune, NJ Jan. 2003 - Dec. 2004 Customer Service Representative/PIP Assistant Representative

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