Social Services Management Analyst

Career Summary

Dynamic and results-oriented Vendor Engagement Analyst with a proven track record of success in both manufacturing and financial sectors. Adept at developing and maintaining strategic vendor relationships to optimize procurement processes and drive cost savings. Skilled in vendor selection, contract negotiation, and performance management to ensure alignment with organizational objectives. Possess strong analytical capabilities to identify opportunities for process improvement and efficiency enhancement. Proactive communicator and collaborator, capable of bridging cross-functional teams to achieve shared goals. Committed to delivering excellence in vendor management to support organizational growth and success.

Professional Experience

State of Delaware - Department of Social Services New Castle, DE

Management Analyst III September 2024-Present

Responsible for creating, monitoring, and analyzing an organization's budget by reviewing spending proposals (RFPs- Request for proposals).

Tracking expenditures by constructing pivot tables and spreadsheets that outline the amount of money remaining on purchase orders and sectors involved with the programs for social services.

Forecasting future financial needs and advising management on optimal resource allocation to ensure financial stability and achieve organizational goals.

Developed comprehensive budgets, evaluate funding requests, and identify areas for cost reduction.

Monitors spending for three areas of social services and advise on whether the contracts are sound regarding the amount of money available.

Provide guidance and data for grant reports and respond to internal/external requests for information and/or documentation.

Developed project scopes and essential reports, facilitating informed decision-making.

Gathered crucial vendor information crucial for contractual negotiations and compliance via excel spreadsheets.

JP Morgan Chase Wilmington, DE

Vendor Engagement Analyst Sept 2023 – Feb 2024

•Utilized Ariba for client issue resolution and financial oversight of contracts, ensuring adherence to agreed terms.

•Cultivated and maintained relationships with vendors, fostering collaboration and mutual benefit.

•Established rapport with clients throughout projects, enhancing satisfaction and retention.

•Collaborated closely with stakeholders and finance to align project objectives with organizational strategies.

•Provided organizational support for troubleshooting vendor-related issues, ensuring operational continuity and client satisfaction.

•Supports business requirement development by creating PowerPoint presentations and flow charts via Visio.

•Support Contracts & Deal Execution Managers.

•Managed vendor-related activities used to pay vendors, maintaining relationships with vendors.

•Created reports on the status of migrating vendors via pivot tables and their status with VLOOKUP.

The Lycra Company Newark, DE

IT Vendor Analyst Sept 2021 – Feb 2023

•Successfully executed vendor sourcing initiatives through meticulous research and validation processes, ensuring robust business relationships.

•Support the Contracts and pricing teams strategic initiatives.

•Managed monthly budgetary allocations for vendor expenses, meticulously managing payment disbursements.

•Directed telecommunications account management, conducting comprehensive financial analyses to identify and track payment trends across quarters.

•Implemented detailed data usage itemization strategies, resulting in a notable 15% reduction in monthly telecommunications expenditures.

•Orchestrated reconciliation processes for vendor expenses utilizing SAP, ensuring accuracy and accountability.

•Established and updated vendor accounts via Ariba, maintaining up-to-date and accurate vendor information.

•Generated insightful cost allocation reports specific to telecommunication vendors, facilitating informed decision-making within the company.

•Coordinated planning for Adobe software renewals for the upcoming year, optimizing expenditure.

•Collaborated with purchasing department and vendors to resolve pricing issues efficiently.

Omnicable Distribution West Chester, PA

Product Information Specialist May 2019 – July 2020

•Collaborated on analyzing and designing new business processes, focusing on product description, information gathering, and documentation methodologies using Quip.

•Actively engaged with customers to understand their needs, identify solutions, and architect processes using product forecasting techniques.

•Conducted facilitated sessions with customers to define detailed business requirements for solution development.

•Developed clear functional requirements for technical developers, ensuring clarity and minimizing errors with Adobe InDesign.

•Analyzed methodologies for process improvements, resource utilization, product enhancements, and faster issue resolution via Salesforce.

•Instituted procedures for acquiring new product management data using Quip.

•Implemented a method for presenting consumer feedback on products through PowerPoint presentations with charts.

Axalta Coating Systems West Chester, PA

Product Information Specialist Nov 2018 – May 2019

•Generated brand and SKU-level data for routine weekly and monthly reporting requirements.

•Authorized to rectify and adjust data and alignments, ensuring the integrity and accuracy of reporting standards.

•Assisted in the development of analysis reports and presentations as required.

•Monitored online competitive activities and pricing dynamics within the marketplace, identifying both opportunities and potential threats.

•Implemented a digital discussion board within the department, tailored to account performance metrics and insights.

Chase Bank Wilmington, DE

Marketing Analyst Oct 2017 – Oct 2018

•Advised management on essential adjustments required for optimizing marketing campaigns.

•Leveraged various SharePoint functionalities to design and implement ongoing marketing campaigns as per corporate directives.

•Collaborated with the management team to prioritize business segment needs and specific data requirements for each project analysis.

•Safeguarded client confidentiality and operational integrity by maintaining strict information security protocols.

•Facilitated meetings with key stakeholders in alignment with the launch of new campaigns.

•Developed comprehensive structural outlines for nascent campaigns, subject to peer review prior to launch.

•Enhanced campaign transparency through the integration of contemporary methodologies involving coders and management personnel.

•Introduced the utilization of macros to emphasize the importance of viable methodologies driving campaign strategies.

Speakman New Castle, DE

E-Commerce Analyst May 2014 – Oct 2017

•Engaged in a comprehensive procedural assessment to ascertain the optimal deployment of an online database, earmarked to function as the foundational framework for marketing and ecommerce endeavors.

•Spearheaded the initiation and dissemination of data-driven insights derived from thorough analysis, aimed at enhancing the preservation of vendor pricing integrity.

•Executed meticulous upkeep duties for multifaceted portals, encompassing prominent platforms such as Amazon.com, Amazon Canada, Home Depot Commerce, and Houzz.

•Leveraged Salesforce proficiency to meticulously manage and update Stock Keeping Unit (SKU) items and pricing via Excel integration, whilst promptly identifying and communicating any pricing anomalies to vendors resulting 0% inventory shortage rates.

•Employed advanced Salsify capabilities to articulate comprehensive product information and deliver crisp imagery, thereby optimizing the retail vendor experience on Salsify's platform.

•Maintain fleet inventory records.

•Develop, maintain, and distribute a regional Standard Operating Procedures Manual to ensure consistent processes/procedures related to operations functions throughout the region.

Skills

●Salesforce (Classic & Lightning)

●SAP ERP

●Strong verbal communicator

●Google Analytics

●Microsoft Excel (VLOOKUP, pivot tables)

●Goal and detail oriented

●Tableau

●Microsoft Office Suite

●Adaptive to environment

●Ariba

●Strong organizational skills

Education

Long Island University at CW Post

Master of Science, Political Science

Long Island University at CW Post

Bachelor of Science, Political Science

Brooklyn College CUNY

Bachelor of Science, Psychology

DAYNA CHARLTON

Newark, DE M: 516-***-**** *******@*********.*** linkedIn

Contact this candidate