Customer Service Sales Operations

Margaret Vimbai Kumadiro

**** ******** *, ****** 078*-***-*** / 078*-***-***

Profile

A dedicated and adaptable professional with strong experience in sales, customer service, and retail operations. Backed by diplomas in Marketing Management, Caregiving, and Rental & Market Management, I bring a versatile skill set that allows me to thrive in customer-facing, administrative, and caregiving roles. I am passionate about delivering quality service, supporting business growth, and building positive relationships. Flexible, reliable, and an excellent communicator, I work effectively both independently and as part of a team.

Core Skills

Marketing & Business

Customer relationship management & retention

Market analysis and promotional planning

Merchandising, upselling & persuasive communication

Sales operations & stock management

Caregiving

Compassionate and patient support for individuals

Basic health & safety practices

Emotional and physical care skills

Multitasking in caregiving environments

Rental & Market Management

Property rental processes & tenant relations

Contract management & record-keeping

Market pricing strategies

Conflict resolution & negotiation

General Professional Skills

Excellent written & verbal communication

Strong problem-solving and teamwork abilities

Computer literacy (POS systems, barcode scanning)

Adaptable, flexible, and quick learner

Work Experience

Food Lover’s Market – Borrowdale Branch, Harare

Salesperson Feb 2021 – Sept 2021

Delivered excellent customer service and support.

Operated computerized systems with barcode scanners.

Handled payments, packaging, and wrapping of purchases.

Assisted with restocking and store presentation.

Built strong customer relationships by addressing queries and challenges.

Pick n Pay – Highlands Branch, Harare

Sales Assistant

Provided high-quality service to customers in a busy retail environment.

Processed transactions accurately and efficiently.

Maintained stock levels and attractive displays.

Supported team efforts in meeting store targets.

Education & Qualifications

Diploma in Caregiving

Diploma in Marketing Management

Diploma in Rental & Market Management

Advanced Level – Economics, Business Studies, History

Ordinary Level – 5 passes including English

Achievements & Projects

Designed and developed a Sales Training Program focused on improving speaking and communication skills for retail staff.

References:

Available on request

Contact this candidate