Human Resources Customer Service

Teresa Harris

Goldsboro, North Carolina ***** • 240-***-**** • **********@*****.***

Professional Summary

Executive with background in corporate human resources. Highly skilled handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits.

Focused Customer Service skills in employee hiring, development and motivation. Offers employees comprehensive support and career development guidance. Articulate communicator. Driven HR Director bringing 2 years of experience in human resources leadership and organizational development. Persuasive communicator and decisive team manager. Demonstrated strong business acumen with in-depth knowledge of customer service skills. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Human Resources/Customer Service Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any Industry.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Policy Improvement Recommendations

Company Organization

Employee Timesheet Processing

Compensation and Benefits Administration

Workforce Improvements

Employee Hiring

Employee Orientation

Payroll Coordination

Orienting New Employees

Budget Administration

Employee Handbook Development

Time Tracking and Payroll Administration

Employment Record Verification

Onboarding, Training and Development

Human Resources Operations

Work History

Human Resources Executive, 01/2022 to Current

MasterKi Entertainment – Dayton, OH

Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations. Maintained company compliance with local, state and federal laws, in addition to established organizational standards.

Developed succession plans and promotion paths for staff. Devised hiring and recruitment policies for 10-employee company. Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.

Devised hiring and recruitment policies for 10-employee company. Directed hiring and onboarding programs for new employees. Provided updates on HR policy changes to employees to satisfy compliance and state laws. Educated employees on company policy and kept employee handbook current. Coordinated and engaged with leadership in planning and organizing calendars, events and activities.

Assessed training needs and coordinated learning and development initiatives for 10 employees. Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.

Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover 100% throughout organization. Chef Supervisor, 06/2002 to Current

Auntis – Goldsboro, NC

Acted as head chef when required to maintain continuity of service and quality. Planned and directed high-volume food preparation in fast-paced environment. Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.

Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.

Mentored kitchen staff to prepare each for demanding roles. Established and updated staff schedules and assignments to optimize coverage of peak times. Obtained fresh, local ingredients to lower grocery costs. Disciplined and dedicated to meeting high-quality standards. Monitored and controlled overhead and production costs with responsibility for profit and loss. Applied entrepreneurial leadership and vision for one of Goldsboro premier full-service catering and event production companies.

Account manager for food service contracts with public, private and educational institutions. Education

None: Nursing, 08/1988

Hampton University - Hampton, VA

Diploma: General Studies, 08/1985

John F. Kennedy High School - Silver Spring, MD

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