Data Entry Customer Svs, MS Word, Outlook, Teams, Emails, Basic Excel
Resume:
JACQUELINE HAWTHORNE
Fort Lauderdale, FL *****
*********************@*****.***
SUMMARY
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
SKILLS
Office management
Inventory control
Team supervision
Customer relations
Meeting planning
Customer service
Scheduling
Office administration
Staff management
Administrative support
Payroll processing
Employee supervision
Operations management
Relationship building
Employee training
Data entry
EXPERIENCE
Department of Highway Safety and Motor Vehicles, Margate, FL 04/2003 - 12/2024 Motorist Service Office Manager
Communicated with people within and outside the organization to provide services, representing the organization to customers, the public, the government, and other external sources in-person, in writing, by phone, or email.
Observed, received, and obtained information from all available resources.
Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, and departmental standards.
Entered, transcribed, recorded, stored, and maintained information in writing or electronic form
Maintained the security of money, balancing the cash drawers, made bank deposits, compiled the end-of-day reports, and advised customers of acceptable forms of payment.
Inspected equipment, identifying errors caused by defects or other problems.
Performed day-to-day tasks such as maintaining information, processing paperwork, taking inventory, and managing the safety of others in a timely manner.
Managed office inventory and placed new supply orders. Maintained filing system for records, correspondence and other documents.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
EDUCATION AND TRAINING
Florida Memorial College Miami, FL
College Coursework in High School Administration
ACCOMPLISHMENTS
ABCD Award, for going above and beyond duty for assisting customers.
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