Customer Service Call Center

Olivia Matteo

Minneapolis, MN ***** 612-***-**** ************@***.***

Summary

Dynamic professional with extensive experience in customer service and conflict resolution, notably as a Shift Leader at Walgreens. Proven ability to enhance operational efficiency and manage cash handling with precision. Recognized for resolving customer complaints effectively, ensuring satisfaction, and fostering positive relationships in fast-paced environments.

Skills

Customer service, Conflict resolution, Cash handling, Staff supervision, Operational efficiency, Call management

Experience

March 2022 - August 2025

Walgreens - Minneapolis, Minnesota — Shift Leader

Maintained high standards of customer service in busy environments.

Addressed customer inquiries and resolved issues promptly and effectively.

Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Resolved customer complaints promptly and professionally.

January 2021 - March 2022

Easy Rest Adjustable Beds - West St Paul, MN — Call Center Representative

Assisted customers with inquiries regarding products and services.

Resolved customer complaints efficiently through active listening and problem-solving skills.

Maintained knowledge of current promotions and product offerings to inform customers effectively.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

January 2020 - December 2020

Laredo Taco - San Antonio, Texas — Cashier

Processed customer transactions accurately and efficiently.

Assisted customers with menu inquiries and order selections.

Maintained cleanliness and organization of the dining area.

Prepared food items according to company standards and guidelines.

May 2017 - October 2019

Alorica - San Antonio, Texas — Call Center Representative

Managed high-volume call queues while maintaining quality service standards.

Resolved customer complaints efficiently through active listening and problem-solving skills.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Resolved customer complaints in a timely manner to ensure customer satisfaction.

November 2016 - May 2017

Pretzelmaker - San Antonio, Texas — Cashier

Processed customer transactions accurately and efficiently.

Assisted customers with menu inquiries and order selections.

Prepared food items according to company standards and guidelines.

Accepted cash and credit card payments, issued receipts and provided change.

March 2016 - October 2016

Atlas Staffing - St Cloud, MN — Temp Worker

Maintained cleanliness and organization of work areas for safety compliance.

Prepared materials for production runs according to specified guidelines.

Oversaw quality control to identify inconsistencies and malfunctions.

Operated machinery to ensure efficient production processes.

February 2015 - March 2016

Manpower Staffing - St Cloud, MN — Temp Worker

Assisted in loading and unloading materials for various projects.

Maintained a clean and organized workspace to ensure safety and efficiency.

Collaborated with team members to meet daily production goals effectively.

Maintained positive working relationship with fellow staff and management.

March 2009 - December 2014

Walmart - St Cloud, MN — Associate

Supported sales initiatives by promoting featured products and seasonal offers.

Resolved customer inquiries and issues promptly to maintain satisfaction levels.

Built relationships with customers by providing friendly customer service.

Assisted customers with selecting items and answering questions about products.

July 2006 - November 2008

NSK Steering Systems - Bennington, Vermont — Line Technician

Operated machinery to maintain production line efficiency and reliability.

Conducted routine inspections to ensure equipment met safety standards.

Safely handled industry-specific equipment.

Carefully examined all products for efficiency and quality.

Education and Training

Mechanicville High School - Mechanicville, NY

High School Diploma, June 1984

References

Available upon request.

Contact this candidate