Support Assistant Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ROSEMARIE TUCK

**** ******** ***** *****, ******, NC 27713

H: 336-***-**** ***********@*****.***

I am an energetic and highly motivated Administrative Support Assistant who is reliable as well as dedicated, and can provide an efficient and well organized office environment. In addition, I specialize in creating a friendly, receptive and highly functioning office. My various jobs in the VA have afforded me excellent skills for various administrative roles.

Excellent Customer Service Skills Highly Detailed Oriented Excellent Analytical Skills Highly proficient in all office skills Superior personal skills

DEPARTMENT OF VETERANS AFFAIRS/VISN

Administration Assistant/Office Manager Durham, NC September 2007 - August 2014 Assisted the Network Director, Chief Medical Officer and Deputy Network Director in all aspects of clerical administration. Duties included Congressional Correspondence, minutes of meetings, data processing, office management, time cards, purchasing/contracting, mail, switchboard, and patient complaints.

DEPARTMENT OF VETERANS AFFAIRS

Secretary/Chief of Psychiatry Durham, NC September 2002 - September 2007 Served as private secretary to the Chief of Psychiatry. This position included all administrative maĴers of the Psychiatry and Psychology staff to ensure the smooth operation of the Service Line. Duties included credentialing of all Psychiatrists and Psychologists, timecards for the service line to include fee basis employees, posting monthly reports and schedules of residents, filled in at clinics for scheduling of patient appointments.

DEPARTMENT OF VETERANS AFFAIRS

EDUCATION

Purchasing Agent/Inventory Management Durham, NC September 1988 - September 2002 Served as Purchasing Agent from 9/88 to 9/93. Promoted to Inventory Management Specialist from9/93 to 9/02. Responsible for purchasing hospital supplies, subsistence and Pharmaceuticals. Upon promotion to IMS, I was responsible for purchasing medical equipment and it's budget. I assisted in the construction of the ECRC, renovation of the radiology unit, medical wards and the Emergency Room. In addition, I was also responsible for maintaining adequate stock levels for all warehouse stocked items.

DEPARTMENT OF VETERANS AFFAIRS

Secretary/Chief is Audiology and Speech Service Northport, NY August 1986 - September 1988 Served as secretary to the Chief of Audiology and three Speech Pathologists. Duties included patient appointments, typing various reports to include quarterly and annual reports for the Chief, time cards, office calls, mail, meeting and greeting patients, handling patient complaints and assuring the smooth daily operation of the service.

AIR NATIONAL GUARD

Secretary/Personnel West Hampton, NY April 1987 - August 1988 Served as secretary to the Commander, who was head of the Personnel Department. Assisted the Commander with Personnel Reports, data entry, and payroll. DEPARTMENT OF THE ARMY

Secretary Holbrook, NY November 1985 - April 1986 Served as Executive Secretary to the Commander and First Sergeant of a Recruiting Company. Assisted in all Personnel Recruitment of new soldiers to include all Personnel Forms, payroll, and activation forms. Answered correspondence and kept phone and mail logs. ASSOCIATE DEGREE/ BUSINESS: Business

Adelphi Business College

Bay Shore, NY 1978

Contact this candidate