Customer Service Data Entry
Resume:
Dimakatso Sarah Lenka
**** ***** ******* ******** ****
069******* ****************@*****.***
Objective
Dedicated and detail-oriented administrative professional with experience in reception, data entry, and customer service. Proven ability to multitask, manage priorities, and maintain accuracy in fast-paced environments. Skilled in administrative software and systems, with a strong commitment to delivering exceptional service. Experience
Busamed Modderfontein Private Hospital
Receptionist
Provided exceptional customer service to visitors, patients, and staff, ensuring a welcoming and comfortable experience.
Accurately captured and recorded patient information on SAP system, maintaining confidentiality and adhering to data protection protocols.
Coordinated and managed couriers and messengers, ensuring timely and efficient delivery of documents and packages.
Demonstrated strong organizational and multitasking skills, prioritizing tasks and managing multiple responsibilities.
Managed patient scheduling and registration, ensuring accurate and efficient processing of patient information. Performed daily cash reconciliation and balancing, maintaining accuracy and attention to detail in financial transactions.
Obtained authorization numbers for patients, communicating effectively with medical aids and relevant parties to resolve any issues.
Processed an average of 50 patient registrations daily, ensuring accurate and efficient data entry.
-Answered an average of 100 phone calls daily, resolving patient inquiries and concerns in a timely and professional manner.
Maintained a data entry accuracy rate of 99.5%, ensuring precise patient information and minimizing errors. Achieved a patient satisfaction rating of 95% or higher through excellent customer service and effective communication.
City of Ekurhuleni - City Planning
Administration Intern
Provided comprehensive administrative support, ensuring seamless day-to-day operations. Maintained accurate and organized filing systems, ensuring easy retrieval of documents and records. Accurately updated databases and spreadsheets with relevant information. Provided excellent customer service to internal and external stakeholders. Assisted in implementing and maintaining document control systems, ensuring accurate and efficient management of records.
Responded to written and telephonic enquiries, providing timely and accurate information to stakeholders. Updated and maintained databases, ensuring data accuracy and integrity. Created and managed spreadsheets to track important client information, analyzing data to inform decision- making
Education
HB Nyathi Secondary School
National Senior Certificate
Grade 12
Ekurhuleni East Tvet College
Management Assistant
National N Diploma
Skills
Proficient typing and Time management
Attention to detail
Computer literate
Communication
Organized and Efficient
Reference
Mdumiseni Mkhize - City Planning
Area manager
Mdumiseni.Mkhize @ekurhuleni.gov.za
Wynne Van Der Merwe - Busamed Modderfontein Private Hospital Administration Manager
************@*******.**.**
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