Call Center Customer Service

Tyshawn Habersham

*** ******* ***** ***** ** ****1, 706-***-**** *****************@*****.***

Summary

Highly motivated Remote Call Center Representative with over 6 years of experience in providing exceptional customer service in a virtual environment. Proficient in handling a wide range of customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Skilled in utilizing call center software, multitasking effectively, and maintaining a positive and professional demeanor in all interactions.

Skills

●Remote Communication

●Customer Service

●Call Center Software

●Appointment Scheduling

●Problem-solving

●Multitasking

●Microsoft excel

●Time Management

●Active Listening

●Adaptability

●Conflict Resolution

●Data Entry

●Technical Proficiency

●Onenote

Experience

HealthCare Claims Specialists 03/2023 to 09/2025

Sutherland Global Augusta, GA

●Process CPT/REV codes, service codes/diagnosis codes, modifiers, and hold codes.

●Reviewed and processed insurance claims for accuracy, completeness, and compliance with company policies.

●Managed a caseload of XX+ claims simultaneously while meeting quality standards and turnaround time expectations.

●Utilized computer systems/software applications effectively for efficient data entry/update purposes

Remote Call Center Representative 02/2021 to 03/2023

Afni of Bowling Green Augusta, GA

●Answer incoming customer calls and provide assistance with billing inquiries, product information, and service-related issues.

●Utilize call center software to document customer interactions, update customer profiles, and escalate complex issues as needed.

●Resolve customer complaints and concerns in a timely and professional manner to ensure customer satisfaction.

●Provide support and guidance to customers in navigating self-service options and online portals.

Customer Service Representative 03/2020 to 02/2021

Sitel Augusta, GA

●Assisted patients with registration, check-in, and scheduling of appointments.

●Provided information on medical services, insurance coverage, and financial options.

●Conducted patient satisfaction surveys and addressed concerns to enhance service quality.

●Collaborated with healthcare providers and staff to optimize patient care delivery.

Patient Support Specialist 04/2018 to 02/2020

Teleperformance Augusta, GA

●Managed patient registration, insurance verification, and referral processing.

●Coordinated patient admissions and facilitated communication between departments.

●Conducted eligibility screenings for financial assistance programs and guided patients through the process.

●Ensured accurate documentation of patient information and compliance with regulatory requirements.

Education and Training

Penn Foster High school 2017

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