Client Relations Customer Engagement

SHANTEL PARKER

***************@*****.*** 813-***-**** Scottsdale, AZ 85254

Summary

Results-oriented professional with extensive experience in leadership, client relations, and consultative sales across education, hospitality, and finance sectors. Expertise in team management, customer engagement, and process optimization, leading to enhanced performance and productivity. Proven ability to build strong relationships and implement effective strategies, ensuring seamless execution of business objectives. Specialized in strategic planning and operational improvement, with a focus on communication and problem-solving skills.

Skills

Salesforce and HubSpot

Sales strategy

Client relationship management

Workday solutions

Microsoft Office proficiency

Training and development

Problem-solving

Risk management

Professional Profile

Children's Learning Adventure Scottsdale, AZ

Director

02/2025 - Current

Oversee daily operations of an early childhood education center

Manage staff recruitment, training, scheduling, and performance evaluations

Foster positive relationships with parents, staff, and community stakeholders

Ensure compliance with all licensing, health, and safety regulations

Implement and support curriculum aligned with developmental standards

American Express Phoenix, Arizona

Business Consultant

01/2023 - 02/2025

Conducted outbound calls to engage business owners with annual revenues between $500k and $10M.

Executed phone consultations to assess needs and recommend suitable products.

Maintained comprehensive product and service knowledge to communicate features and benefits effectively.

Managed sales pipeline to track progress and conversion rates.

Enhanced selling skills through continuous improvement in rapport building, needs analysis, objection handling, and closing techniques.

Collaborated on pilot programs for new technology and training initiatives.

Resolved compliance-related issues and supported leadership with research findings.

Norwegian Cruise Line Remote

Personal Cruise Consultant

02/2024 - 02/2025

Managed high-volume outbound sales calls to potential and past cruise guests

Customized cruise vacation packages based on client preferences and budgets

Consistently met or exceeded monthly sales quotas and customer satisfaction metrics

Maintained detailed records of interactions using Salesforce and internal CRM systems

Built and sustained long-term client relationships for repeat and referral business

First Home Bank St Petersburg, Florida

SBA Relationship Specialist

03/2021 - 04/2022

Facilitated connections between clients and suitable SBA products, including SBA 7a loans from $25k to $350k.

Cultivated strong relationships within existing accounts to maximize business potential.

Surpassed sales targets by identifying new opportunities and promoting additional products to current clients.

Analyzed client financials and market trends to prequalify businesses for loan eligibility.

Documented all opportunities, customer information, and deal forecasts in CRM-Hubspot system.

Pinellas County Schools Clearwater, Florida

Substitute Teacher

11/2020 - 03/2021

Performed instructional and classroom management processes for teachers

Implemented lesson plans and tutor students

Maintained detailed records

Protected students, equipment, materials, and facilities

Bank of America Tampa, Florida

Small Business Banker

02/2016 - 08/2020

Surpassed quarterly sales expectations through strategic client engagement.

Nurtured strong relationships with clients to enhance loyalty and satisfaction.

Configured action plans for business owners to meet financial targets effectively.

Assembled necessary lending documents to facilitate timely processing.

Inspired peers to reach financial and individual center goals through motivation.

Education

University of South Florida Tampa, FL

Bachelor of Science in Business Management

12/2015

Hillsborough Community College Brandon, FL

Associate of Arts in Business

05/2014

Websites, Portfolios, Profiles

linkedin.com/in/shantel-parker

Awards

Delta Sigma Pi, Spring 2015 - Present – Theta Phi Chapter, Professional Business Fraternity, Bank of America, April 2017 - May 2017 – Signature Series, Brand Development Program

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