Customer Service Retail Operations
Resume:
Dhruv Desai
*****.*******@*****.***
Dynamic and results-driven professional with a proven track record in client relationship management and retail operations. Experienced in maximizing revenue through strategic sales and negotiation skills, delivering exceptional customer service, and driving operational efficiency. Adept at leading teams to achieve business objectives, optimizing processes, and implementing innovative solutions. Strong analytical and communication skills, with a focus on building lasting client relationships and enhancing brand visibility. Seeking to leverage my expertise in relationship management and retail operations track record time in a challenging role to contribute to organizational growth and success Work Experience
Relationship manager
HDFC Bank – Gujarat May 2020 to November 2022
• Managed a portfolio of clients, maximizing revenue through effective pipeline management and relationship-building strategies.
• Identified client needs and provided tailored financial solutions to enhance satisfaction and retention.
• Negotiated and secured profitable deals, ensuring maximum returns while maintaining customer satisfaction.
• Developed and led customer retention campaigns, enhancing client engagement and loyalty.
• Coordinated advertising campaigns and sales promotions to boost brand awareness and drive sales.
• Presented business reports and financial forecasts to the board for strategic initiatives.
• Supervised and trained staff, fostering an efficient and collaborative work environment.
• Spearheaded social media campaigns, monitored performance, and engaged with target audiences to increase brand visibility.
Store Manager
The UPS Store – Atlanta, Jan 2023 – July 2024.
• Streamlined Operations: Oversaw day-to-day store operations, optimizing workflow to ensure timely processing of shipments and reducing delays.
• Inventory Management: Efficiently managed inventory levels, ensuring availability of essential supplies and equipment for uninterrupted store operations.
• Customer Service Excellence: Led a team to deliver exceptional customer service, resolving issues quickly and maintaining high satisfaction levels.
• Team Leadership: Supervised, trained, and motivated staff to enhance productivity, fostering a collaborative and customer-focused environment.
• Sales & Revenue Growth: Developed and implemented sales strategies,
• Vendor Relations: Negotiated contracts with vendors to secure favorable terms and maintain consistent stock levels.
• Process Improvement: Identified areas for operational improvement and implemented solutions, increasing efficiency and reducing waste.
• Logistics Coordination: Coordinated complex shipping schedules, ensuring on-time delivery and minimizing disruptions to client operations.
• Financial Management: Managed budgets and financial reports, analyzing performance metrics to drive profitability. Wholesale Expeditor
Wakefern Food Corp. - Edison
August 2024 - Present
• As a Wholesale Expeditor at Wakefern Food Corp., I excelled in creating formatted price quotes and customer- tailored Excel files, maintaining strong customer relationships, and meeting sales goals and deadlines.
• Managed and built customer relationships to meet sales goals and deadlines.
• Utilized SAP and RAPID to access and manage sensitive client data effectively.
• Helping to meet the Business requirements and ensuring to achieve the goals.
• Soft skills such as problem-solving, good communication and teamwork are also important since expeditors work with different teams and suppliers.
• Expertise in procurement and inventory software, experience in working with vendors and negotiating contracts and knowledge of industry regulations.
Education
Bachelor of Business Administration in HR
Knowledge High School - India
June 2016 to April 2019
Skills
• Microsoft Excel • MS Office
• Project Management • Business Analyst
• International Relations • Analytical Skills
• Account Management • Account Management
• International Sales & Marketing • CRM Software
• Client Relationship Management, • Sales & Negotiation,
• Leadership & Team Development, • Market Analysis & Strategic Planning,
• Inventory & Vendor Management, • Financial Management & Reporting,
• Logistics & Coordination, • Advertising & Marketing Campaigns
• Analytical & Problem-Solving Skills, • Time Management & Prioritization
Contact this candidate