Customer Service Supply Chain

Lynda Kimple

*** ****** *****, **********, ** ***22

908-***-**** ● ***********@*******.***

I am highly skilled in all facets of Customer Service, Supply Chain and Order Management. Known for my ability to achieve high levels of customer satisfaction and meet and exceed company projected goals and objectives.

PROFESSIONAL EXPERIENCE

HENKEL ADHESIVES 3/11/09 – Present

Customer Service Representative

Accountable for driving operational service excellence and improving customer partnerships through the execution of premier service delivery.

Develops and maintains strong business relationships with customers, Key Account Management (KAM) and account management decision makers.

Builds strong working relationships with internal teams (supply chain, logistics, product management, quality, technical customer support, and sales) to act as customers point of contact.

Respond to customer requests for orders, quotes, and other customer related inquiries.

Manage customer expectations by pro-actively and clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution) and by promptly updating the customer with changes in status.

Adhere to and comprehend well defined and documented systems, related instructions and operational procedures.

Recommend process changes to increase efficiency of operations and service to customers.

Use judgment and knowledge of strategic team goals and objectives for each customer interaction.

Delivered end-to-end order management support with precious, including order entry, material allocation, returns processing, invoice dispute resolution, and credit adjustments, using systems such as SAP, Salesforce, Outlook, Microsoft Excel, Word, Sharepoint

Collaborated with cross-functional teams including sales, logistics, and finance to fulfill complex account requirements.

Verified product availability prior to processing high-volume or recurring orders for key clients.

Managed client order modifications including changes, cancellations, and additions with attention to detail and urgency.

Tracked order status from entry through fulfillment, proactively resolving delivery delays and billing discrepancies.

Maintained accurate and updated customer account details and contact records within SAP, ensuring reliable internal reference and communication.

Maintained ongoing communication with Sales and Purchasing teams to ensure alignment on customer needs and inventory levels.

Partnered with cross-functional teams to handle high call volumes, efficiently resolving issues related to lost shipments, order cancellations, and new order placements, while maintaining service quality and customer satisfaction.

Voice of Customer (VOC) 5 our of 5

Leader of the FLARES (Recognition) team implementing monthly activites to make HENKEL a better place to work. Includes Holiday parties, monthly birthday celebrations, summer picnic, and various activites throughout the year for 65+ people.

WEICHERT RELOCATION, Warren, NJ December 2008-March 2009

Senior Relocation Counselor

Extremely high profile position as a senior counselor managing the entire relocation for 100+ transferees and was their single point of contact. Duties included home sale, home find, equity advances, household goods movement and mortgage services with a declining real estate market. This was a senior position in which the responsibility and the accountability for the sale of the home was my responsibility and did not require additional approvals.

SIRVA RELOCATION, Warren, NJ 2007 -- 2008

Relocation Counselor

Highly demanding position in which I managed the entire relocation for 60+ transferees and acted as their single point of accountability and advocate. Coordinated home sale, home find, equity advances, household goods movement, and mortgage services within a declining real estate market.

Recognized as exceeding the company target of 4.25 customer satisfaction rating on a scale of 0 - 5.

Achieved highest Amended Value rating (fewest homes brought into inventory) in the entire service center by expert counseling of relocating clients, education about home sale process, and setting realistic expectations.

Improved effectiveness of HR contacts by alerting them about relocation issues and exceptions to policy, and providing them with recommendations and alternatives.

Directed activities of Relocation Assistant.

COLDWELL BANKER REAL ESTATE Clinton, NJ 1995 - 2007

Realtor

Well-known and respected Realtor who marketed and sold residential and commercial real estate in 3 counties in Central New Jersey. Worked as both a buyer’s agent and a seller’s agent. Achieved Million Dollar Sales Club multiple years.

Sought by customers for repeat business and received high level of referral business due to satisfaction with initial relationship.

New homes specialist.

Simultaneously with being a Realtor, purchased, renovated and sold properties.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certification/ Real Estate License, NJ SCHOOL OF BUSINESS, Summit, NJ

High School Diploma, MORRIS KNOLLS HIGH SCHOOL, Morris Knolls, NJ

PROFESSIONAL AFFILIATIONS

Hunterdon/ Somerset Association of Realtors

New Jersey Association of Realtors

Garden State Multiple Listing Service

REFERENCES

Reference Name: Dawn D’Angelo

Reference Company: Henkel Adhesives

Reference Title: Customer Service Specialist

Reference Phone: 908-***-****

Reference Name: Bobby Westfall

Reference Company: Henkel Adhesives

Reference Title: Sales Manager

Phone: 513-***-****

Reference Name: Barbara Hobson

Reference Company: Adhesives Systems Inc.

Reference Phone: 313-***-****

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