Front Desk Service Delivery
Resume:
Mary Hill
Corning, NY *****
*************@*****.***
Work Experience
Head Receptionist
HOME VETERINARY CARE-Elmira, NY
September 2012 to February 2024
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing visitor sign-in process
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
• Collaborated with other departments to ensure smooth operations and effective communication within the organization
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Humane Officer
Chemung County Humane Society & SPCA-Elmira, NY
March 1997 to April 2012
• Responsible for animal control in Chemung County including Dog License Enforcement
• Investigating and documenting any alleged Animal Cruelty in Chemung County
• Assisting local police departments, code enforcement and health department in any animal related incidents
• Keeping detailed notes, files and legal documents
• Multitasking
• Handling very sensitive cases and problem solving to keep a situation calm
• Issuing appearance tickets
• Maintaining an on the road and off the road office Education
Graduated in Peace Officer Training
Chemung County Sheriff’s Department - Elmira, NY
November 2006 to April 2007
Some College in Math/Science Liberal Arts
Corning Community College - Corning, NY
September 1994 to June 1996
Skills
• Medical Scheduling
• Front Desk
• Conflict Management
• Crisis Intervention
• Law Enforcement
• Multitasking
Contact this candidate