Customer Service Home Agent

Denise Davenport

Smyrna, GA ***** 470-***-**** *******************@*****.***

SOFTWARE: Microsoft Office, Outlook, Windows, One Note, Teams, Salesforce, Zoom and Slack.

OBJECTIVE: Seeking a customer service work from home position.

Experience

Driver/Customer Service Jan 2024 – Present

Uber/ Lyft/ DoorDash - Atlanta, GA

· Provide safe, comfortable, and efficient service while transporting customers to their destination.

· Delivery of restaurant food and/or groceries in a clean and timely manner.

Today staffing/ Work from home agent Apr 2020 – Dec 2023

United Healthcare

· Assisted members with general inquiries regarding healthcare insurance.

· Transfer members call to specific departments.

· Scheduling members appointments.

· Ability to handle sensitive information while communicating with members.

Call Center/Work from home agent Mar 2017 – Mar 2020

CarMax Auto Finance - Kennesaw, GA

· Assist in handling sensitive account information including payments, refunds, deferments, lowering payments, & pay-offs while providing excellent customer service.

Customer Service/Work from home agent Feb 2015 – Jan 2017

Concept Consult - Marietta, GA

· Answer customer questions via email, phone or by chat.

· Provide information about the company.

· One call resolution, escalate unsolved issues to appropriate departments.

Education

Center for Employment Training - Business Office Skills Certificate - San Jose, CA

High School Diploma - San Jose, CA