Customer Service Warehouse Manager

Lovetti Bateman, Warehouse Manager

Orlando, *****, FL, +1-407-***-****, **************@*****.***

Summary

Dynamic Warehouse Manager with over 20 years of experience in logistics and distribution. Proven track record in managing large teams and optimizing warehouse operations in high-volume settings, including directing a 200,000 sq. ft. distribution center. Notable achievements include being recognized as the most productive warehouse within Adidas for four consecutive years. Expertise in inventory management and Warehouse Management Systems (WMS) enables consistent performance improvement. Ready to leverage skills to enhance operational efficiency and meet business goals.

Work Experience

01/2019 – Present

Customer Service Manager, Hilton Grand Vacations

Orlando

● Leveraged existing customer data to promote vacation and time-share sale opportunities across the company's global and domestic markets.

● Accountable for directly leading a full-time sales team dedicated to surpassing daily, weekly, and monthly performance metrics in sales and customer service.

● Oversaw day-to-day operations including facilities management, technological integration, personnel management, and performance monitoring.

● Established ambitious sales, marketing, and merchandising goals, aligning team efforts with organizational objectives.

● Conducted customer satisfaction analysis to identify areas for enhancement and improve service delivery.

● Facilitated training and development initiatives focused on sales techniques and professional growth.

● Championed the promotion of organizational offerings, products, and packages, enhancing brand visibility.

● Analyzed sales metrics and aggregated sales data for performance reviews.

● Reported directly to the executive management team to provide updates on performance and strategic direction.

01/2011 – 12/2018

General Manager (GM), T.N.G

Orlando

● Directed all management shipping channels and oversaw the storage and loading of freight supplies for a leading national wholesale distributor.

● Managed a diverse team of 50 employees within a 200,000 sq. ft. distribution center, fostering a collaborative work environment.

● Ensured the quality processing of approximately 6 million product pieces annually, maintaining high standards.

● Coordinated the timely scheduling of receiving, shipping, and distribution of both raw materials and finished products.

● Evaluated warehouse layout and truck loading processes to maximize efficiency and reduce turnaround times.

● Optimized inventory levels to meet daily sales demands and improve operational responsiveness.

● Maintained consistent communication with the sales department to effectively minimize costs and enhance service delivery.

01/2008 – 12/2011

Regional Logistics Manager, Adidas

Orlando

● Oversaw regional logistics, supply chain processes, and delivery operations within a 500,000 sq. ft. automated distribution center.

● Administered scheduling for a workforce of over 200 employees, ensuring a productive work environment through middle and senior management collaboration.

● Developed and achieved financial and quality goals for the Distribution Center, driving operational excellence.

● Promoted the safe operation of equipment and work conditions, proactively preventing hazards and accidents.

● Cultivated key asset relationships and served as a visible liaison within the community, enhancing organizational reputation.

● Managed subcontractors effectively to ensure fulfillment of contractual obligations. 01/1995 – 12/2008

Distribution Center Manager, Adidas

Orlando

● Managed the shipping and receiving operations within a 500,000 sq. ft. distribution center, ensuring compliance with regional standards.

● Achieved recognition as the most productive warehouse within the Adidas company for four consecutive years.

● Formulated and implemented a comprehensive fulfillment strategy to meet service requirements efficiently.

● Engaged in extensive cross-department collaboration with teams in other fulfillment and distribution centers, leveraging analytics for improved performance in transportation, merchandising, and technology.

● Ensured operational procedures and inventory accuracy consistently met established standards.

● Pursued continuous improvement initiatives related to safety, quality, cost, and delivery timelines.

● Completed daily, weekly, and monthly reporting, reconciliation, and record-keeping to maintain operational oversight.

● Guaranteed staffing met all production requirements through effective resource management.

● Utilized the Warehouse Management System (WMS) proficiently to optimize order fulfillment and enhance operational insights.

● Assumed full responsibility for the facility's P&L and annual budget preparation, aligning financial objectives with operational goals.

● Monitored labor allocation to ensure accurate productivity reporting across respective departments.

● Prioritized and managed multiple processes and projects in a dynamic and fast-paced environment, ensuring operational continuity.

● Oversaw department and individual performance goals, contributing to overall operational success.

● Implemented safety and sanitation schedules, ensuring compliance with corporate standards, OSHA, FDA, AIB, and ASI regulations.

Education

01/2012 – 12/2014

California State University

Bachelor of Arts, Business

Sacramento

Skills

Accounts Payable

Microsoft 07 Excel/Word/PowerPoint

Data Analysis

Collections

Accounts Receivable

Subject Matter Expert

Human Resources

Project Management

Billing

Adobe Acrobat 8.0 Professional

Warehouse Management System

Order Fulfillment

Warehouse Management

Supply Chain

Logistics

SAP

Process Improvement

Merchandising

ERP Systems

Management

Quality Assurance

Profit & Loss

Analytics

Team Management

Budgeting

Inventory Control

Oracle

Warehouse Experience

Freight Experience

QuickBooks

Purchasing

Warehouse Supervisor Experience

Warehouse Distribution Experience

Order Picking

Computer Networking

Office Management

Forecasting

SharePoint

Leadership

Construction

Manufacturing

Microsoft Project

Pricing

Windows

Continuous integration

Project leadership

Materials management

Production planning

Plumbing

Business development

Driving

Logistics

Materials management

Supervising experience

Warehouse management

Computer skills

Warehouse management system

Freight

Production planning

ERP systems

Purchasing

SAP

SAP ERP

Manufacturing

Procurement

Pricing

Leadership

Forecasting

Profit & loss

Project leadership

MRP

Six Sigma

Microsoft Access

Negotiation

Oracle

Quality control

AS400

Microsoft Project

OSHA

Distribution center

Schedule management

Customer service

Customer relationship management

Presentation skills

Operations management

Account management

Heavy lifting

Management

Team management

Communication skills

Order fulfillment

Supply chain

Mentoring

Relationship management

Operations management

Certificates

Forklift Certification

04/2023

OSHA 10

02/2017

Lean Six Sigma Black Belt

Six Sigma Certification

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