Software Engineer Lead

Name: Vidya Parthasarathy

Phone No: +1-424-***-****

Email ID: *********@*****.***

PROFESSIONAL SUMMARY:

I am currently working as a Lead Software Engineer with 9+ years of managing and optimizing IT infrastructure, skilled in cloud solutions, server deployments, migration and enhancement of various software products, managing technical services and support operations. Certified Infrastructure Analyst with a record in deploying robust IT solutions, ensuring high availability, and managing vendor relationships within large- scale environments. Adept at troubleshooting production issues and skilled in security management, website and software functionality, internet connectivity, and managing general technical issues in a timely manner. PROFESSIONAL EXPERIENCE:

Employer: Virtusa Corporation

Client: Citibank

Duration: June 2021-Present

Role: Lead Software Engineer

Responsibilities:

• Handling and resolving the issues on both lower and production regions where more in-depth technical problems are escalated from Business.

• Collaborating with cross-functional teams (development, QA, operations) to efficiently troubleshoot and resolve complex production issues, ensuring seamless collaboration and timely solutions.

• Maintaining comprehensive documentation for production systems and troubleshooting procedures, improving knowledge sharing and accelerating issue resolution for the team.

• Maintaining and optimizing an organization's IT infrastructure by ensuring systems are reliable, secure, and efficient by monitoring performance, troubleshooting issues, and implementing upgrades across multiple applications.

• Contributing to the design, configuration, and implementation of new infrastructure components and systems, including servers, networks, and storage by maintaining scrum related activities, structured quality assurance process and testing schedules.

• Collaborated with cross functional teams, vendors, and stakeholders to ensure smooth infrastructure operations and project execution

• Efficient in handling service restarts which is crucial for maintaining application availability and performance.

• Ensuring data backup and recovery processes are in place and effective.

• Implementing SSL/TLS protocols to ensure smooth installation and to maintain a secure environment and installing Secure Certificates to ensure systems are updated.

• Efficient in understanding Change Requests/ Incidents from multiple teams on IT Service Management

(ITSM) software delivered as a Software as a Service (SaaS) model.

• Hands on experience with writing basic DB queries to fetch data from the DB schemas.

• Designed and executed comprehensive disaster recovery plan by reducing potential data loss window.

• Efficient in understanding the process and handling various upgrade and remediation jobs across various banking applications.

• Hands on experience on handling reliable secure file transfers across multiple teams and between mainframe and/or midrange Teams using Network Data Mover (NDM).

• Orchestrated a communication strategy that increased team efficiency and effective in listening to issues and address them

Duration: June 2018 – Apr 2021

Client: One Tech Inc.

Role: Business Analyst/Scrum Master

Responsibilities:

• Orchestrated a communication strategy that increased team efficiency and effective in listening to issues and address them.

• Conducted discussions with stakeholders to understand their requirements and their vision of the product and then convert them into business needs and communicated to the team members to make them understand the expectations of the project and steered the team to deliver products by following Agile Model

• Oversaw integration of external technology solution by leading a team of 20+ members across cross functional teams.

• Developed user stories that leadership cited as instrumental in achieving more funding in the first year of employment.

• Increased satisfactions scores by a greater percentage by incorporating client requirements into user stories exceeding management's Q1 expectations.

• Initiated series of analysis meetings that brought various teams senior management and leaders to help drive critical releases to completion.

• Engaged with various product owners to align company's roadmaps with the team and deliver valuable software products.

• Developed value-added business strategies and a comprehensive rebranding effort that boosted yearly revenue.

• Implemented Total Quality Control (TQC) improvement efforts in RW's chain departments, which increased productivity.

• Initiated numerous follow-ups with teams for TER for successful migration into Production.

• Efficient in handling tools like JIRA, Confluence, Trello Duration: Jun 2014 – Sep 2016

Employer: Cognizant Technology, India

Client: Discover Financial Services

Role: Quality Assurance Analyst

Responsibilities:

• Created 1000 + test cases and executed them for a major card products for Discover Bank ensuring coverage of all functionalities.

• Devised and executed test strategies for major release of various products.

• Collaborated with cross functional teams to refine project scopes ensuring alignment with customer needs

• Developed regression test scripts that improved detection of recurring issues after new feature releases.

• Hands on experience on handling/executing jobs on mainframes to stimulate real banking scenarios.

• Conducted thorough execution of manual testing for a various card products for the client.

• Identified and analyzed the user interfaces for various functionality to make sure it adheres to the SDLC polices.

• Identified as pillar of the month by recognizing all my hard work. Educational Details

Bachelor of Engineering in Computer Science with 81% First class in the year of 2014 from Anna University, Chennai, India

Contact this candidate