Customer Service Coordinator

Tracie DeStefano

317-***-**** ***********@*****.*** Indianapolis, IN 46268

www.linkedin.com/in/tracie-destefano-7287749

Summary

Dependable and organized Service Coordinator with over seven years of experience supporting clients in call centers. Proficiency in Microsoft Office and experience in Salesforce. Strong history of managing a high-volume workload in a fast-paced environment.

Skills

Complaint resolution

Information Security

Inbound and Outbound Calling

Customer Service

Customer Education

Microsoft Office Suite

De-Escalation Techniques

Coordination

Professional telephone demeanor

Problem Resolution

Documentation

Multi-Task Management

Personal Care Assistant

Amada Senior Care – Indianapolis, IN November 2024 to present

Providing assistance with daily living activities, including bathing, dressing and grooming.

Helped clients with daily tasks, such as laundry, housekeeping, and shopping.

Engaging clients through conversation and companionship, promoting independence and meeting social requirements.

Offering safety protection guidelines to increase and maintain mobility for clients.

Service Coordinator

Lowe's Home Improvement - Indianapolis, IN July 2016 to April 2024

Maintained accurate & current customer account data & services with shared digital information updates to optimize service delivery.

Responded to customer inquiries, offering excellent support & tailored recommendations to address customer concerns.

Facilitated superior experience by demonstrating empathy & resolving problems swiftly including documentation & inter-departmental escalations.

Trained in customer care to respond to requests, assisting with additional product selection & handling ordering functions.

Medical Insurance Member Services Representative

Xerox - Indianapolis, IN August 2015 to April 2016

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Assisted members with correcting account service and system issues by educating on required forms and technical processes.

Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Researched and rapidly responded to offer knowledgeable and educated responses to diverse customer questions.

Advertising Sales Consultant

Angi - Indianapolis, IN May 2014 to April 2015

Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term contracts online and nurture long -term sales relationships.

Developed relationships with clients and negotiated pricing following established paperless contract procedures.

Created and presented media and advertising packages to prospective customers.

Sold over $15,000 in non-traditional advertising in niche commercial publication, digital platforms, and phone in formats.

Test Evaluator

DRCB – Indianapolis, IN Temporarily in between full- time work

Utilized standardized test rubrics to score student testing in math science & English in multiple states and grades.

Sales Representative/Customer Service

Indianapolis Star- Indianapolis IN November 2006 to November 2013

Outbound calling provided opportunity for prospective customers to purchase newspaper subscriptions.

Incoming calls customer service requests input updates, new data, orders, corrections and negotiated settlement of back balances.

Registered Nurse

IU Health Methodist Campus November 2003 to May 2005

Fostered teamwork environment by verifying, transcribing and communicating doctor’s orders.

Performed patient assessments & developed individualized care plans based on patient needs.

Administered medications, Charted in both manually & electric medical records (EMR).

Utilized quick learning to adjust to new standards of care and incorporate new software into daily tasks

Various Work Study Positions

Ivy Tech and IUPUI – November 1996 to May 2003

Receptionist

Test Proctor

Library page

Administrative Assistant

Education

•Bachelor's degree in Nursing with a Minor in Psychology Indiana University-Purdue University-Indianapolis - Indianapolis, IN August 1999 to May 2003.

•Certificate in Research Nursing Indiana University-Purdue University-Indianapolis - Indianapolis, IN April 2009

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