Customer Service Data Entry

Teresa Sells

Email: ************@*****.***

Phone Number: 251-***-****

Professional Summary

Highly motivated and customer-focused Customer Service Representative with over 20 years of experience in delivering exceptional support and resolving complex issues in fast-paced environments. Expertise in managing escalation queues, providing technical assistance with accurate record keeping. Dispatched service calls, created purchase orders, billed and collected on past due invoices. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Ready to contribute to a team focused on elevating the customer experience.

Work Experience

Customer Service Loyalty Champion II

Alorica (Verizon) Mobile, AL May 2020-July 2025

● Took ownership of and resolved complex or escalated customer issues, which included device troubleshooting, billing discrepancies, service disruptions and other inquires

● Identified and addressed customer concerns that might lead them to leave Verizon, proactively offering solutions and incentives to stay

● Delivered a premium experience by actively listening to customer needs, navigating systems efficiently, and utilizing available resources

● Conducted a thorough account review to identify areas where customers can benefit from Verizon’s services and promotions

● Implemented strategies tailored to high-value and at-risk customers to encourage continued loyalty

● Recommended plans, products and services that would best suit a customer’s individual needs and prevent future issues

● Proactively offered solutions and incentives for customer to stay with Verizon

● Consistently received prizes and bonuses for customer satisfaction surveys and overall performance

Customer Service Representative Mail Order Pharmacy

Alorica (Envision) Mobile, AL July 2019-May 2020

● Assisted clients process mail-order pharmacy orders

● Renewed prescriptions

● Verified insurance

● Verified name, prescription, dosage, and frequency

● Worked with specialty insurance

● Adhered to HIPAA regulations

● Received monthly bonuses for performance and achievements

Customer Service Representative

Xante Mobile, AL August 2011-July 2017

● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

● Determined charges for services requested, collect deposits or payments, or arrange for billing

● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

● Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

● Functioned as backup technical support dispatcher as needed.

● Assisted the sales, technical support and shipping department to ensure customers had correct printer documentation, parts and supplies.

● Received Employee of the Month award for outstanding customer service.

Service Operation Assistant

Johnson Control Mobile, AL March 2006-March 2008

● Scheduled service appointments, dispatched technicians and managed service requests

● Assisted with parts ordering, purchase order creation and inventory management

● Assisted with creation of Labor and Material quotations

● Prepared weekly, monthly and yearly preventive maintenance visits

● Executed billing, invoicing and collection processes

● Managed service contracts, tracking contract details and ensuring contract compliance

Education

Associate's Degree

Faulkner State Community College Bay Minette, AL

Skills

Customer Service

Technical Support

Problem-Solving

Communication Skills

Billing and Payment Processing

Insurance Navigation

Collections

HIPAA

Record Keeping

Escalation Management

Call Center

Empathy

Conflict Resolution

Time Management

Data Analysis

Customer Retention

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