Customer Service Travel Agent

**+ years’ experience in Office Management Travel Project Management Event Coordination Customer Service

ADDITIONAL SKILLS

Office management Texas notary Travel management Itinerary planning Certified Travel Agent

SOFTWARE PROFICIENCY

Office 365 MS Projects Salesforce GEMS SAP Adobe Marketon Teams AS400 CRM NetSuite Concur Jira

Premium Retail 2024-Present

Merchandiser Specialist

Receive and transport marketing and promotional materials to retail locations for in-store setup.

Install promotional displays and signage according to brand and campaign guidelines to ensure product visibility and impact. Set up and maintain retail displays for a wide range of products across store departments.

Reset merchandise areas and perform full section remodels as needed, including repositioning products and implementing planogram updates. Support new product launches by implementing promos, signage updates, and in-store promotional activations.

Conduct regular site audits, report merchandising improvements, and identify opportunities to enhance visual appeal. Maintain and update promotional materials, build and track coupon codes, and manage the coupon redemption process. Utilize mobile field technology to log tasks, answer procedural checklists, and upload completion photos for quality assurance and reporting.

Brick by Brick Management Company 2023-Present

Leasing Management Associate-Seabrook 7 Apartments (Remote)

Meeting potential renters and guiding them on tours of available units. Following up on leads for potential renters

Performing background checks, credit checks, and other responsibilities to see if prospective renters are qualified

Preparing leasing documents for potential renters using property standards and regulations. Handling the collection of rent payments, security deposits, and application fees. Keeping residents informed of any changes to rental agreements or upcoming property issues. Building a rapport with current tenants to give them personalized service

Provide administrative support for the Tax department. Set up Listings for available units.

The Endless Summer Travel

Independent Leisure and Corporate Travel Agent (Contract basis, remote) 2016-Present

Coordinator for Corporate Travel

Serve as primary contact for corporate travel for several businesses

Act as an intermediary between businesses, airlines, and travel venues/facilities

Manage all travel communication on behalf of businesses to their employees

Track travel timelines, accommodations, flight changes, and cancellations, and coordinate with the business

Lead regularly scheduled meetings regarding plans, travel, and budget

Engage customers, build relationships, and advise customers on purchases and promotions

GET Enterprises

Executive Assistant/Office Manager 2018 - 2021

Project Manager for PayChex Implementation

Act as Project Manager by coordinating the project timeline and leading the team to execute on time

Act as an intermediary between PayChex and the project team

Lead weekly stakeholder meetings to review project goals, risks, and issues

Create training documentation for the management team and direct reports

After closing, acted as an internal subject matter expert for PayChex by providing troubleshooting and support

Project Manager for Employee Handbook Revision

Manage the editing and approval process for the handbook

Liaison between the legal department and executive management

Review policies and procedures; analyze information via HR industry standards

Conduct status meetings with stakeholders regarding the various stages of the process

Execute handbook distribution and policy change management amongst the team

Coordinator for Internal and External Events

Proactively coordinate with leadership in planning trade shows, in-house or off-site seminars, meetings, luncheons, and networking activities; plan seminars and management meetings

Obtain and submit final contract approval for industry conferences, Manage all vendor relationships; review costs/maintain budget. Act as a final approver for booth setup, travel accommodations, and attendee lists

Facilitate shipping logistics, managing trade show merchandise shipments from point of origin to delivery

Stand in as Customer service lead as needed, Assist the team in developing and implementing team and individual measurements in support of process and organizational goals

Benefits Administration/Open Enrollment

Manage employee benefits files, maintain group benefits database, and update payroll records to ensure eligibility

Analyze current benefit offerings, available services, plan coverage, and company cost

Review cost estimates/projections regarding benefits programs modifications and implementation of new programs

Perform data integrity and enrollment eligibility audits; resolve errors and issues

Conduct annual Open Enrollment meetings and provide support and guidance to the team, facilitate, coach, and provide leadership

Holly Hall Retirement Community

Executive Assistant/Office Manager 2017 - 2018

HR Management

Manage and monitor the FMLA process, Texas Workforce Commission, and workers compensation programs

Prepare the CNA annual recertification documentation annually

Manage licensure and certification for all nursing and activities personnel

Notify management of impending expiration of any license or certification; follow up as needed

Audit personnel folders as recommended by the quality assurance committee

Assure policy and procedures are current and provided to employees, assist with productivity and performance reports

Work with accounting in maintaining benefits administration, 401(K) plan, and pensions

Administration/Office Management

Maintain administrative records for the business office, residents, and Board of Directors

Draft communications for the executive team

Manage event calendar for the facility and professional calendar for the Board of Directors

Provide customer support for residents and guests

Point of contact for Environmental Services regarding facility and ground maintenance needs.

State Farm Insurance

Account Exec/Customer Service/Claims Processing (Remote) 2005-2008 and 2016-2018

Generate quotes for existing and potential clients, and provide customer service

Execute new life, disability, and automobile insurance policies

Responsible party for processing bank loans, claims/analyzing claim information, and life insurance applications

Responded to billing inquiries and conducted collection practices, evaluated customer experience, monitored (inbound/outbound) calls

Comply with state regulations regarding statutes for life insurance and waiver of premiums, with ongoing training & certifications

EMGS Americas

Sr. Executive Assistant/Travel & Event Coordinator/Office Manager 2007 - 2016

Administration/Office Management

Ensure the efficient and effective operation of the Houston Office/North American (NSA) business unit

Provide administrative support to Executive Management (CEO, President, and VP of HSE).

Document Control Administrator in Corporate GEMS System (Contract Management, Reporting, HSE updates (on & offshore) & Structure Charting. Assist Sales with contracts and documents via Salesforce

Communicate company policies and office support procedures, and answer general questions from office staff

Manage and develop administrative staff; continuously monitor workloads and reassign tasks as needed

Coordinate with HR Manager to implement office policies and procedures. Assist with coordinating new hires – facilitate travel for training, phone/IT requests, new hire paperwork, etc.

Event Coordinator - OTC Conference, SEG Conference, Offshore Training, Corporate Events

Responsible for coordinating and planning large-scale events from conception to final implementation

Schedule, plan, coordinate, and organize trade shows, board meetings, company meetings, and company events, in-house or off-site seminars, and networking activities

Manage all vendor relationships; obtain and submit final contract approval for industry conferences

Act as a final approver for booth setup, travel accommodations, and attendee lists

Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand

Provide quality control for international shipments and travel; mitigate shipping issues.

Manage domestic and international travel logistics, negotiate corporate hotel and transportation rates

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