Data Entry Customer Service
Resume:
Kimberly Johnson
Experienced Professional Remote Specialist
Florence, SC
***.************@*******.***
To obtain a position where my skills will be an asset. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Account Specialist II
First Data / Fiserv - Remote
October 2022 to Present
Assist customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. Perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, handling complaints and resolving issues. Producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations. Service Analyst- TSC
American Red Cross - Remote
Present
Claims Analyst- Remote
Sedgwick
October 2019 to December 2020
Intake of claims. Claim Processing- Remote. Inbound/Outbound Calls. Provided updates on claims. Worked with various departments to assist clients- Employees and Employers with managing specific State Leave of Absence for each state, such as Military Leaves, Parental Leaves and more. Data Entry. Licensed Insurance Producer
BroadPath Healthcare Solutions
September 2017 to September 2019
Data Entry. Sales and Service.
Work from home office assisting clients and fulfilling Insurance needs. Licensed Producer. Remote Specialist
Amazon - Seattle, WA
September 2018 to February 2019
Data Entry. Assist clients with orders, payments, products and services, remotely. Consulted with various departments and carriers on a wide range of services, products and requests. Temporary Data Entry Specialist
Westat - Rockville, MD
May 2015 to September 2018
Data Entry. Remote position. Interview clients /respondents in various areas on multiple assignments. Customer Service Representative/ Technical Analyst-WAH Sitel - Ocala, FL
December 2007 to December 2013
Follow-up on pending issues for quick resolutions.
• Transferred calls to appropriate departments upon request.
• Received and responded to customer inquiries.
• Resolved inbound/outbound issues performed various clerical and customer related duties. Data entry
Proficiency with MS Windows
Professional Communication Skills
Strong interpretation
Various customer/clerical duties
Customer Service Representative/Call Center-WAH
West At Home LLC - Omaha, NE
December 2006 to August 2013
Responsibilities
• Follow-up on pending issues for quick resolutions.
• Transferred calls to appropriate departments upon request.
• Received and responded to customer inquiries.
• Resolved inbound/outbound issues performed various clerical and customer related duties. Data entry
Proficiency with MS Windows
Professional Communication Skills
Strong interpretation
Various customer/clerical duties
Customer Service Representative/Call Center
Safe Auto - Hemingway, SC
December 2005 to November 2007
Received and responded to customer inquiries.
• Resolved customer issues.
• Exercised problem solving techniques.
• Processed Payments.
• Educated customers with understanding responses of policies. Data entry
Proficiency with MS Windows
Professional Communications Skills
Strong Interpretation
Various customer/clerical duties
Customer Service/ Technical Analyst
Client Logic - Kingstree, SC
October 2001 to September 2005
Assisted customers worldwide with sales.
• Assisted customers worldwide with internet issues.
• Solved internet and hardware issues via technical support line.
• Received inbound/outbound calls.
• Educated customers on DSL internet.
• Made appointments.
• Transferred call to various departments for other services.
• Data entry
• Proficiency with MS Windows/Mac
• Made appointments.
• Transferred call to various departments for other services. Data entry
Proficiency with MS Windows/Mac
Professional Communication Skills
Strong Interpretation
Various customer/clerical duties
Receptionist
SC Employment Security - Commission
February 1999 to January 2002
Received inbound/outbound calls on multi lines.
• Provided support for clients.
• Assisted with orientations and testing for employers.
• Demonstrated professional phone etiquette.
• Assisted clients with information on claims.
Data entry
General office procedures.
Professional Communication Skills
Strong Interpretation
Various clerical/customer duties
Skills
• Conflict Management
• Customer Service
• Cold Calling
• Network Administration
• Phone Etiquette
• Technical Support
• Computer Networking
• Microsoft Windows
• Help Desk
• Operating Systems
Certifications and Licenses
Driver's License Insurance Producer License
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