Sheila Rolfe
*************@*****.*** 682-***-**** Winter Park, FL
SUMMARY
Seeking role as Resume with 9 years of experience in document management and processing. Proven expertise in digitization, indexing, and maintaining data integrity, enhancing workflow efficiency. Strong skills in document/records management, data entry, and Microsoft Office Suite, with a track record of streamlining operations and supporting compliance standards.
WORK EXPERIENCE
ECA Staffing Maitland, FL
Document Processing Jun 2024 - Aug 2024
• Streamlined document retrieval by sourcing from various county websites, enhancing the efficiency of client document processing, data entry.
• Updated the training manual to improve new employee onboarding and maintain consistency in document handling procedures.
Ontellus Winter Park, FL
Production Specialist Jun 2023 - May 2024
• Managed document digitization and preservation by scanning and uploading into the document management system, ensuring accurate electronic records, data entry.
• Coordinated the preparation and distribution of outbound communications, including printing letters and handling mail dispatch.
• Maintained an organized filing system for physical documents, enhancing retrieval efficiency and office workflow. AdaptHealth Remote
PAP Specialist Dec 2022 - Jan 2023
• Managed patient communications by addressing inquiries related to CPAP and BIPAP therapy during the initial 90-day treatment period, data entry.
• Ensured effective support and resolution of patient concerns to facilitate a positive therapy experience. Truist Bank Remote
Contractor Oct 2022 - Nov 2022
• Processed and indexed financial documents accurately to ensure data integrity and compliance with banking standards, data entry.
• Identified and rectified discrepancies in check transactions to maintain financial accuracy and customer trust. Wells Fargo Bank Winter Park, FL
Contractor Jul 2022 - Sep 2022
• Managed daily cash deposits and withdrawals, ensuring accurate financial transactions and maintaining meticulous records, data entry.
• Processed incoming foreign cash shipments, adhering to strict compliance and security protocols. Bank of America Fort Worth, TX & Tampa, FL
Production Specialist II Jan 2015 - Jul 2022
• Accurately indexed and categorized various mortgage-related documents, ensuring efficient retrieval and compliance with filing standards, data entry.
• Processed critical loan documents, including those for sold and foreclosed properties, maintaining data integrity and supporting portfolio management.
• Managed document workflow using IBML scanners, contributing to the digitization and organization of mortgage files for streamlined operations.
EDUCATION
Lincoln Technical Institute
Associate in Automotive Technology, Automotive Technology Grand Prairie, TX
Apr 2024
Lower Richland High School
High School Diploma, General Education
Hopkins, SC
Jul 1987
SKILLS
Data Entry • Clerical Experience • Filing/Typing/Writing • Document/Records Management • Teamwork • Microsoft Office Suite • Communication Skills • Customer Service • Research • Problem Solving • Adaptability