Account Manager Patient Care

ANGIE DALZELL

317-***-**** *********@*****.***

Professional Summary

Dynamic healthcare professional with diverse experience, excelling in client relationship management and business development. Experience in strategic planning and marketing strategy implementation, fostering strong partnerships, enhancing referral processes. Adept at navigating challenges while seeking exceptional customer satisfaction. Skills

• Client account management • Development of marketing strategy plans

• Organizational strategy development • Client engagement

• Compassionate care • Care coordination

• Enhancing client connections

Work History

Account Executive 06/2024 to 07/2025

Community Hospice With Community Health Network – Indianapolis, IN

• Interfaced with existing referral sources daily deepening relationships, to be their trusted hospice partner. Promote hospice program with physicians, office staff, skilled nursing facilities, assisted living and specialty clinics.

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Developed and implemented an account strategy that resulted in an increase in referrals by identifying and prioritizing business opportunities.

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• Collaborated with other members of the Community Hospice team to meet needs of patients.

• Collaborated with community organizations to promote awareness of hospice benefits and services offered. Educate families on care model of hospice. Answered questions and promoted benefits of hospice for entire family.

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Client Relations Executive 10/2022 to 06/2024

Community Health At Home – Indianapolis, Indiana

Engaged with 6-8 referral sources daily sharing details of home care services and the diversity of the services Community Health at Home can provide.

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Created a seamless referral process for referral sources; 'making it easy' to refer for home care services to gain additional referrals and become home care of choice.

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Sought out new channels for referral sources by creating relationships with outpatient services like pulmonary rehab and cardiac rehab.

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Addressed concerns and issues as they needed with patient care and referral sources, while being a beacon of support ensuring customer relationships thrive.

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• Meeting and exceeding referral goals

• Devised targeted campaigns that focused on reaching specific demographics within our clientele base. Industrial Director 09/2021 to 10/2022

Nova Medical Centers – Indianapolis, IN

Identified and followed-up on opportunities to increase profitability, efficiency and market share for a new Nova Medical Center location.

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• Ensured market protection by maintaining knowledge of competitive activities, products and services. Maintained accurate records of sales and prospecting activities including calls, appointments, closed sales and follow-up activity via CRM tool.

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• Developed and executed individual account sales plans to secure new customer prospects daily.

• Ensured customer satisfaction through responsiveness to customer needs and service concerns.

• Connected with customers and manage customer relationship

• Set-up of service offerings and customer onboarding to ensure smooth business transition and implementation. Account Executive 09/2008 to 05/2021

Community Health Network – Indianapolis, Indiana

• Developed strategic relationships with employers related to occupational health, primary care and wellness. Cultivated productive relationships with employers and consulted closely to uncover needs and match to available solutions.

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• Strengthened employer relationships with proactive and collaborative approach to managing needs. Developed and managed plans to grow territory more than 11% through new business and upselling current clients.

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• Maintained information and employer satisfaction for high-profile accounts worth up to $500,000.

• Researched emerging industry trends in occupational health and primary care.

• Elevated account management by predicting potential competitive threats and outlining proactive solutions

• Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.

• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions. Established relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.

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Physician Account Manager 10/2004 to 09/2008

Community Health Network – Indianapolis, Indiana

• Built and strengthened relationships with new and existing physcians to drive revenue growth.

• Prepared monthly reports, including payment and account reconciliations and financial statements.

• Strengthened relationships with proactive and collaborative approach to managing needs.

• Developed process improvements to increase efficiency and productivity; presented to management for approval.

• Communicated between internal and external stakeholders, clients and vendors.

• Promoted preventive healthcare practices among patients, reducing the overall burden of chronic diseases. Community Outreach and Physician Liaison 12/1998 to 10/2004 Community Home Health Services

• Created and implemented community-based programs to improve education.

• Developed and created programs and monitored effectiveness against individual participant needs.

• Worked with case managers to coordinate team development activities and trainings.

• Managed team of 10 employees, overseeing hiring, training, and professional growth of employees

• Led projects and analyzed data to identify opportunities for improvement Education

B.A. Communications

Indiana University Southeast - New Albany, IN

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