Sales Manager Case Management

Alex Hilton

**** **. ******* ***., *** ***

Oklahoma City, OK 73116

Tel 405-***-****

***********@*****.***

Professional Summary

Dedicated and detail-oriented professional with 18+ years of experience providing high-level client support, case management, and administrative services. Skilled at handling sensitive information, resolving client issues with empathy, and delivering accurate, timely results in fast-paced environments. Seeking a remote Customer Service Representative position where strong communication, problem- solving, and organizational skills can contribute to excellent customer experiences. Core Skills

Customer Support & Relationship Management

Conflict Resolution & Problem-Solving

Remote Communication (Phone, Email, Chat, Video)

CRM & Case Management Software (MyCase, Best Case, Salesforce familiarization) Data Entry & Documentation Accuracy

Time Management & Multi-Tasking

Confidential Information Handling

Adaptability & Professionalism

Professional Experience

Freelance Paralegal (Remote)

Self-Employed — 2023–Present

Provide remote client support to attorneys, ensuring cases are completed efficiently and accurately. Communicate with clients, court staff, and legal teams with professionalism and empathy. Manage sensitive information, maintaining strict confidentiality and compliance with legal standards. Deliver accurate data entry, documentation, and follow-ups to meet deadlines. Attorney & Law Firm Owner

Alexander Hilton and Associates — 2005–2024

Oversaw daily operations, including client communication, staff supervision, and case management. Handled client intake and support, ensuring a positive experience during stressful situations. Trained and supervised staff in customer interaction, conflict resolution, and client satisfaction. Implemented process improvements to streamline client support and administrative efficiency. Alex Hilton

6608 No. Western Ave., Ste 184

Oklahoma City, OK 73116

Tel 405-***-****

***********@*****.***

Sales Manager

Burberry 1980-2002

24-51 Haymarket Street, London, SW-1 England, UK

1290 6th Ave., Ste 1710

NY, NY 10019

Sales Manager for North America/ Wholesale Division. Sales Manager for $200M+ apparel and accessories import, sales and distribution enterprise. Sales Manager

Polo Ralph Lauren, Inc. 2003-2004

72nd St. & Madison Ave., NY, NY

Sales Manager, Polo Ralph Laure Menswear, Western US States. Education

Juris Doctor (JD) – Western State University College of Law, Fullerton, CA 1990 Bachelor’s Degree – Georgetown University, Washington D.C. 1976 Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

Google Workspace (Docs, Sheets, Gmail)

Case Management Systems (MyCase, Best Case)

Remote Communication Tools (Zoom, Teams, Slack)

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