Human Resources/ Medical Office Technology/ Customer Service
Resume:
Lakeya*Anthony
Killeen, TX *****, Home 254-***-**** E-mail: ******.*******@*****.***
SUMMARY
United States Army veteran with over 20 years of experience providing human resources and
administrative support to military officers, enlisted soldiers and their families. Trained in medical billing,
coding, claims examining, medical claims processing, medical collection, business administration,
relationship management, and customer service. Knowledge of medical billing terminology; medical
insurance protocols; CPT coding; ICD-10 coding; Medicare, HMOs, PPOs and Workers Compensation.
EMPLOYMENT HISTORY
2011-PRESENT
CHIFFON DESIGNS LLC, (Owner/Self-Employed)
Killeen, TX
Constructed and styled handbags by hand and sewing machine.
Created plans and defined strategies to efficiently accomplish operational and service goals.
Sustained and organized supply inventory to maintain effective workflow.
Scheduled appointments with clients to outline project specifications.
Provided personalized customer service to each client to ensure a trustworthy and reliable business.
2015 – 2015
MEDICAL BILLING FOLLOWUP PROCESSOR, SPHERION (Scott and White)
Temple, TX
Documented, managed and tracked patient records for completion of identification documents, signatures and dates.
Coordinated follow up calls and emails with insurance carriers on unpaid and rejected claims. Created 50 to 100 insurance claim forms and patient statements with zero errors.
Reviewed insurance claims for accuracy and resubmitted insurance claims as necessary. Prepared appeal letters and coordinated with insurance carrier when not in agreement with claim denial.
Complied with the guidelines and regulations of medical billing and coding.
Identified core similarities between data processing systems, and implemented standardized approach to eliminate duplicate tasks and restore cost efficiencies.
2008 – 2010
PASSPORT AGENT (GS-6), INSTALLATION MANAGEMENT COMMAND
Fort Hood, TX
Accepted and processed passport/visa applications, ensured documents were complete and error free.
Managed and recorded 100 to 150 applications monthly in accordance with the U.S. Department of State regulations and policy.
Provided prompt and appropriate customer service to passport/visa applicants; handled inquiries and concerns related to the application process and procedures.
Organized overseas relocation process for 100 to 300 military officers and enlisted soldiers on a monthly basis. Facilitated and tracked applicants and family documentation of relocations including: household goods, transportations and reassignment locations.
Created correspondence, received calls, responded to questions regarding processes, and maintained filing systems.
Met deadlines and maintained compliance and processing policies. Met or exceeded KPI (key performance indicators) performance goals.
2005 – 2008
HUMAN RESOURCES ASSISTANT (GS-6), 16TH ORDNANCE BATTALION
ABERDEEN PROVING GROUND, MD
Developed first accountability tracking database process through Microsoft Access for entire office; conducted queries, performed audits, reconciled erroneous data entries and ensured 100% accuracy of employee records.
Performed human resources functions: evaluation preparation, staff schedule development, and troubleshooting problems for over 1500 soldiers and officers. Earned reputation for ability to attract and maintain solider client relations.
Assisted HR (Human Resources) manager with recruitment, hiring, and completion of new-hire administration processes. Provided support to management by handling all routine and administrative work such as coordinating office services, statistical statements, maintaining personnel records, tracing information, and organizing special projects.
Responsible for supporting human resources functions for over 1,500 employees. Maintained employee personnel files with 100% accountability.
Established goals and objectives, developed policies and procedures, managed benefits function from enrollment through termination.
SKILLS
Medical Office Experience, ICD-9, ICD-10
Proficient in using standard office equipment including printers, fax machines, and scanners
MS Office: Microsoft Word, Microsoft Access, Excel, Outlook, and PowerPoint
Research and Analysis
Quality Control
Budgeting
Project Management Abilities
Design Strategy
Typing – 55 WPM
DEPARTMENT OF STATE, DC
Passport Agent
2001
U.S. ARMY FORT STEWART, GA
Primary Leadership Development Course
1997
U.S. ARMY FORT JACKSON, SC
Administrative Specialist and Postal Operations
EDUCATION
2017 – 2019
Central Texas College, Killeen, TX
Certificate: Medical Billing and Coding
2019 – 2020
Central Texas College, Killeen, TX
Certificate: Medical Office Technology Professional
Lakeya*Anthony
Killeen, TX 76549, Home 254-***-**** E-mail: ******.*******@*****.***
REFERENCES
Talisa Porch
***********@*****.***
Pamela Stewart
********@*****.***
Lori Lyles
*********@*****.***
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