Customer Service Maintenance Manager

Luis Paez

** ***** **.

Parkville, MD *****

954-***-****

LUICOZ@GMAIL>COM

Professional Summary

Detail-oriented and proactive professional with a strong background in scheduling, customer service, and team coordination. Highly organized with exceptional problem-solving and time-management skills. Adept at optimizing workflows, improving customer experiences, and enhancing operational efficiency. Fluent in English and Spanish, with a commitment to delivering high-quality service. Skills

Time Management & Prioritization, Strong Organizational & Scheduling Skills, Customer Relationship Management, Effective Written & Verbal Communication, Team Training & Leadership, Computer & Network Literate (Hardware & Software), Bilingual: Spanish

(Native) English (Fluent/Professional), Experience in handling/using power tools, Plans and Schematics Interpretation/ Furniture Assembly, Handyman, Cargo Van /Delivery Driver.

Experience

03/2023 – 08/2024

California Closets - Special Service Coordinator/Installer

● Managed scheduling for a team of technicians installing custom closet units in customer homes.

● Handled customer inquiries, including new sales, service requests, and follow-up appointments.

● Scheduled return visits for repairs and project completion.

● Collaborated with management in daily meetings to review completed installations and address potential challenges.

03/2021 – 11/2022

Goodman Solutions - Deliver Service Technician I

● Delivered and assembled various consumer and office products, including furniture, appliances, and exercise equipment.

● Provided exceptional "white glove" customer service, ensuring a seamless installation experience.

2

● Troubleshoot assemblies and installation issues to guarantee product functionality. 02/2018 – 02/2020

Viking Ocean Cruises - Asst. Shore Excursions Mgr.

● Led daily team meetings to assess performance and address challenges.

● Coordinated logistics for excursion dispatches and collaborated with tour operators to ensure seamless execution.

● Resolved guest inquiries and concerns with professionalism and efficiency.

● Designed and organized exclusive tour itineraries for VIP guests, enhancing their travel experience.

Education

01/ 1990 - 11/ 1992

IDEAS TECH SCHOOL, Bogota, Col - Two years

Business & Technology

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