Customer Service Health Care

ISACC LEIJA

South Gate, California *****

Email ************@*****.*** Cell: 323-***-****

RECRUITER CUSTOMER SERVICE BILINGUAL SPANISH

STRONG COMMUNICATION CRM / ATS SYSTEMS HIGH VOLUME CALLING APPLICANT TRACKING SYSTEMS:

• Lever, Taleo, iCIMS, SilkRoad, Atango, SmartSearch, Resumix 6.2, PeopleSoft. KRONOS. LANGUAGES:

Bilingual: Spanish (Read/Write/Speak)

WORK EXPERIENCE

RHI Professionals (Consulting) California December 2023 – Present Part-time Sr. Recruiter

• Keep track of updates and reporting using Google Sheets.

• Provide above and beyond customer service to hiring manager and potential viable candidates. .

• The recruitment of AI Machine Learning, AWS Engineers, IT Solutions Architects, Data Base Administrators, Director of Logistics Operation, Warehouse Lead, healthcare, Mechanical Engineers, Administrative professionals and various more titles. The Box Gym – Costa Mesa, California – April 2023 – Present Part-time GYM MANAGER

• Update all membership information using CRM - Zen Planner.

• Oversee daily operations of the gym, ensuring cleanliness, safety, and compliance with health regulations.

• Serve as the first point of contact for members, addressing inquiries, resolving complaints, and de-escalating issues.

• Provide customer service to all member and manage membership sales, renewals, and promotional campaigns to meet revenue goals.

• Develop and maintain relationships with members, community organizations, and local businesses for partnerships.

• Supervise, train, and schedule staff including personal trainers, front desk associates, and janitorial teams.

• Track key performance indicators (KPIs) such as membership growth, retention, and customer satisfaction.

• Plan and execute marketing initiatives, charity events, and wellness programs.. FOREVER21- Los Angeles, California – June 2022 – September 2022 CONTRACT- SR. RECRUITER

• Serve as the initial point of contact for candidates, providing a positive first impressions and introducing them to the company’s culture, values, and opportunities. .

• Recruitment of IT Helpdesk, IT Business Analysts, UX and UI Designers, manager of PR and communication, Social Media, logistics and more.

• Deliver exceptional customer service to candidates and hiring managers by maintaining open communication, promptly addressing inquiries, and ensuring a smooth recruitment process.

• Conducted intake meetings, and worked with hiring managers and the compensation department to review salary market data to fill open roles. . VIZIO- Irvine, California - February 2022- June- 2022) CONTRACT-RECRUITER

• Clearly communicate company benefits and perks to new hires, ensuring they understand eligibility timelines, enrollment steps, and available resources

• Dedicated recruiter in charge of hiring all interns for VIZIO’s entire IT department.

• Provided support for the DevOps, Android and AWS departments with recruitment. .

• Recruitment of Senior Software Engineers, Machine Learning Engineers, SmartCast Software Engineers, Product Managers, Program Managers, Software Engineering DevOps, Software Engineering iOS.

• Languages, AI machine learning, ++, Java, Python, Typescript, JavaScript, Snowflake, UI Modern Main Frame, AWS, Kotlin, Cloud, API. MongoDB, MySQL.

• Frontend and backend software engineering coding. Restaurant 365 – Irvine, California – August 2021- February 2022 CONTRACT- RECRUITER

• Provide comprehensive benefit overviews during the onboarding process, ensuring employees are fully informed before their start date.

• Recruitment for various roles including the R365 software implementation team, which includes Accounting, Payroll and Finance departments.

• Recruited, Sr. Accountants, Accounts Payable Specialists, Accounts Receivable Specialists. Cacique LLC- City of Industry, California – March 2021 – August 2021 CONTRACT- RECRUITER

• IT Recruitment of ERP Specialist for an ERP implementation using 365 Dynamics. IT Project Manager recruitment for ERP project management.

• Manufacturing Engineering recruitment of Director of Engineering, Project Managers, Environmental Health and Safety Manager, Engineering Interns, Process Engineer.

• Operations recruitment of Director of Supply Chain Operations, Director of Continuous Improvement, customer service professionals and Regional Retails Sales Manager. Cedar Sinai Medical Center- Beverly Hills, California – August 2019-November 2019 FULL-TIME – TECHNICAL RECRUITER / TALENT ADVISOR

• Dedicated technical recruiter for the entire Cedar Sinai Information Systems Department.

• High volume and fast paced environment responsible for 60 requisitions supporting 42 hiring managers.

• Recruitment for EPIC Analyst, Epic Application Manager, Epic Modules, Ambulatory, Radiant, Tapestry, ClinDoc, Becon, Beaker, Cadence, MyChart, Optime, Lead Security Specialist, DBA administrators, Voice Network Engineers, IT Infrastructure Project Managers, System Analyst, Senior Report Developers, Sr. Network Engineers, BMET Technicians. PCC Airframe – Santa Ana, California – August 2018 – August 2019 CONTRACT – SR. RECRUITER

• Start-up recruitment environment where I helped develop an internal recruitment process flow.

• Created on going pipelines for various roles.

• Technical Recruitment for Systems Engineers, Systems Administrators, Oracle DBA Administrators, IT managers, IT Project Managers.

• Operations Recruitment for Directors of Operations, Engineering Directors, General Managers, Human Resources Directors, Technical Managers, Sr. Lead Quality Engineers, Quality Managers, for southern California, Midwest states, Mexico and various Canada cities. B. Braun Medical – Irvine, California – April 2018 – August 2018 CONTRACT - RECRUITER

• Recruitment of hourly employees working on the assembly line for all three shifts.

• Recruitment of senior level positions such as, IT manager, manufacturing managers, manufacturing supervisors, Supervisor of Maintenance level II and III, Critical system supervisors II, Mechanical Mechanics, Electrical Engineers III with knowledge of PLC, automation, and programing. Environmental Health /Safety engineers, and other related staff. CHOC Children’s Hospital – Orange, California –June 2016 – March 2018 FULL-TIME - TALENT ACQUISITION CONSULTANT

• High volume phone call interaction recruiting candidates for open roles with hospital.

• Recruitment of hourly employees working as EVS janitorial support many hires a week this includes Food Services for the cafeteria department.

• Partnered with compensation department for internal equity purposes when extending offers and updating job descriptions.

• Collaborated with HR Business Partners and HR Specialist to resolve everyday labor relations and recruitment issues.

• Technical Recruitment for Information Systems Department in search of Systems Analysts, Systems Engineers, Network Architect, Solutions Architects, Data base administrators, Programmer Analyst, System Support Specialist, Network Engineers, IT Project Managers levels I and II, Information Security Engineers, Help desk Technicians.

• Clinical Recruitment for, medical assistants, RN’s and Nurse Managers for various primary care clinics.

VARIOUS COMPANIES / RECRUITER ROLES

• L-3 Communications Randtron Antenna Systems – Los Angeles/ Feb 2016 – May 2016

• Peoplescout RPO/ McKesson– Los Angeles/ – June 2015 – Feb 2016

• Martin Luther King Jr. Community Hospital - Los Angeles, CA Feb 2015 – June 2015 LINKEDIN – AI GENERATIVE HUMAN RESOURCES CERTIFICATION EDUCATION:

Platt College, Cerritos, CA

Graduated with AA Degree/Paralegal Studies

Contact this candidate