Customer Service A Full-Time

Daunsha Randolph

*** **** **** **. ***. *, Brooklyn, NY 11212

********@*****.*** 347-***-****

Professional Summary

Reliable and motivated customer service professional with experience in high-volume, fast-paced environments. Skilled in problem-solving, multitasking, and maintaining a positive attitude under pressure. Eager to transition into a full-time remote chat/email support role where I can deliver quality assistance with empathy and attention to detail.

Professional Experience

Prep Cook – Tin Building by Jean-Georges

New York, NY June 2022 – March 2023

- Managed a detailed daily prep list and maintained a clean, organized workstation.

- Collaborated with kitchen and service staff to ensure smooth operations during peak hours.

- Demonstrated efficiency, accuracy, and time management while preparing various cold and hot food items.

- Consistently maintained food safety and sanitation standards.

Customer Service Associate – Sweetgreen

New York, NY July 2021 – January 2022

- Greeted and assisted customers, ensuring a friendly and helpful experience.

- Prepared customized salads for dine-in and online orders with accuracy and speed.

- Used digital ordering systems (Olo) to manage high volumes of delivery and pre-orders.

- Maintained stock, prepped fresh ingredients, and ensured clean, welcoming service areas.

Skills

- Customer Service (In-person, Chat, Online Orders)

- Written & Verbal Communication

- Typing Speed: [Insert your typing speed here – e.g., 50 WPM]

- Problem Solving & Conflict Resolution

- Microsoft Office & Google Workspace

- Time Management & Organization

- Reliable Internet & Home Office Setup (Remote-ready)

- Adaptable & Quick Learner

Education

High School for Health Professions and Human Services – New York, NY

High School Diploma, June 2015

Home Office Readiness

- Dedicated quiet workspace

- High-speed internet

- Comfortable with virtual communication tools (Zoom, Slack, email platforms)

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