Customer Service Process Improvement

XENA THORNTON

Mesa, Arizona ***** • 480-***-**** • **********@*****.***

PROFESSIONAL SUMMARY

Adaptable and detail-oriented professional with 7+ years of experience in customer service, production operations, and team leadership. Licensed in health and life insurance. Skilled at problem-solving, process improvement, and managing tasks independently in fast-paced environments. Strong communication and organizational abilities, with proven success working both on-site and in self-directed roles, searching for a remote position. SKILLS

-Remote Communication & Collaboration (Zoom, Email, Phone)

-Customer Service & Client Relations

-Data Entry & Record Management

-Time Management & Task Prioritization

-Problem-Solving & Conflict Resolution

-Quality Assurance & Process Improvement

-Microsoft Office & Google Workspace

-Organization & Attention to Detail

PROFESSIONAL EXPERIENCE

Wal-Tek Industries – Press Brake Operator

June 2023 – Present

-Operate and maintain multiple press brake machines to meet strict quality and production standards.

-Read and interpret blueprints to produce accurate, high-quality parts.

-Communicate with cross-functional teams to meet deadlines and resolve production challenges.

-Cross-trained in various shop processes, demonstrating adaptability and quick learning. Ascend Behavior Partners – Registered Behavior Technician (Remote/In-Home) Nov 2022 – Apr 2023

-Delivered personalized behavioral programs for children ages 2–6.

-Maintained accurate session notes and progress reports for remote review by BCBA.

-Communicated effectively with families and supervisors to adjust strategies as needed. Lucid Motors – Heavy Repair Technician

Mar 2022 – Nov 2022

-Diagnosed and repaired issues in assembly lines, collaborating with engineers for solutions.

-Managed team workflow to maintain production goals.

-Entered detailed repair data into proprietary systems, ensuring accurate reporting. Domino’s Pizza – Assistant Manager / Shift Manager 2021 – 2022

-Managed staff scheduling, inventory control, and shift operations.

-Resolved customer concerns promptly, maintaining positive brand experience.

-Trained and mentored new employees to meet performance standards. Computershare – Call Center Representative

Jan 2018 – Jun 2019

-Provided customer support via phone, resolving inquiries with professionalism and accuracy.

-Processed transactions and account updates in compliance with company procedures.

(Earlier roles available upon request)

EDUCATION

Skyline High School – High School Diploma, May 2018

Contact this candidate