Account Management Business Development

Zachary Healy

Account Management

**********@*****.*** • 408-***-****

LinkedIn • San Marcos, CA 92078

Results-driven and dedicated professional with proven track record of success in enterprise account management and business development within logistics industry. Excel in consistently driving revenue growth and maximizing profitability for key accounts. Instrumental in fostering enduring client relationships and delivering exceptional value via innovative solutions and initiatives. Adept at leading cross-functional teams and collaborating with stakeholders to achieve organizational goals. Known for driving business growth and exceeding sales targets in dynamic and challenging environment. Areas of Expertise

Account Management

Strategic Planning & Execution

Team Training & Leadership

Operations Management

Community Engagement

Problem Resolution

Customer Relationship Management

Risk Assessment & Mitigation

Continuous Improvement

Professional Experience

Account Executive, Platinum Logistics, San Diego, CA 2024 – Present.

• As an Account Executive at Platinum Logistics, I am responsible for driving sales and managing client relationships within the logistics industry. I focus on understanding client needs, offering tailored transportation and supply chain solutions, and ensuring exceptional service delivery. My role involves expanding the customer base, negotiating contracts, and working cross-functionally to optimize operations and achieve revenue growth. Additionally, I actively identify and pursue potential clients through market research and networking to enhance business development opportunities. I manage accounts receivable processes to ensure timely payment collection and maintain financial health, while collaborating with operations teams to streamline workflows, improve efficiency, and address logistical challenges effectively.

• Developed and maintained strong client relationships, driving business growth through tailored logistics solutions.

• Generated revenue of over $500,000 in first year of position.

• Managed a portfolio of key accounts, ensuring timely delivery and customer satisfaction.

• Identified new business opportunities and increased revenue through proactive sales strategies and market research.

• Collaborated with internal teams to streamline operations and improve service delivery.

• Negotiated contracts and pricing to maximize profitability while meeting client needs.

• Managed full sales cycle from prospecting and lead generation to closing deals, achieving an onboard rate of two to three clients a month and providing a 98% on-time delivery rate.

• Reduced international ground transportation costs by 12% through negotiated carrier rates and streamlined cross- border processes.

Enterprise Account Manager, Flock Freight, Encinitas, CA 2022 – 2024 Leverage seasonal market fluctuations to devise competitive pricing strategies, while maximizing profitability. Utilize industry knowledge to drive success with comprehensive understanding of 3PL industry. Secure, schedule, and negotiate favorable terms and agreements. Develop and nurture strong relationships with clients and stakeholders. Address and resolve transit- related escalations, while actively pursuing opportunities with key decision-makers. Employ account management strategies to analyze customer growth utilizing platforms like Salesforce and Sigma, as well as leverage gathered insights to mitigate customer pain points. Proficient in Excel for data collection and report tracking on customer information.

• Spearheaded 10% increase in monthly revenue for enterprise customer Fruit of the Loom in 2023 through dedicated relationship management and superior customer service.

• Elevated to Senior Manager role overseeing day-to-day operations for portfolio of fifty accounts including Carhartt, Welch’s and Fruit of Loom.

• Established enduring relationships with both vendors and clients, while delivering exceptional value.

• Cultivated new accounts generating annual revenues exceeding $1M.

• Drove business growth through innovative solutions and initiatives. Operations Manager, ManTrans, Fremont, CA 2016 – 2022 Monitored material procurement and delivery for multiple contracts by collaborating with accounting department for accurate invoicing. Organized daily and weekly routes, supervised shipments, and maintained meticulous documentation for expedited shipping requests. Managed end-to-end monthly inventory checks to ensure alignment with clients' counts, while overseeing loading and unloading procedures to uphold safety standards and protect product integrity. Conducted over-the-phone and in-person sales, while surpassing revenue targets. Led team to fulfill daily tasks aligned with customer and employer requirements, while managing freight capacity effectively.

• Managed a team of 8 drivers and optimized warehousing operations, achieving a 95% on-time delivery rate for daily LTL hot shot runs around the Bay Area while reducing warehouse turnaround time by 15%.

• Resolved customer inquiries, problem resolution, and product information dissemination, while averaging forty to fifty interactions daily.

• Improved warehouse operations by executing enhancement initiatives and reducing costs/time spent on goods movement.

• Executed pack and pull operations to meet customer demands, including delivery of freight throughout Bay Area.

• Operated various trucks, including 53ft. tractor-trailers across San Francisco, Sacramento, and Santa Cruz.

• Coordinated air and ocean importation of high-priority shipments, such as Tesla or Lucid car parts.

• Provided hot shot delivery services to Tesla, contributing to $90K quarterly revenue increase.

• Engaged in over 50 hours of community service for Luther Burbank Food Pantry in 2020. Education

Bachelor of Arts in Communication Sciences (2020)

San Jose State University, San Jose, CA (2018 – 2020) West Valley College, Saratoga, CA (2016 – 2018) Certification

Bachelor of Arts in Communication Sciences (2020)Currently obtaining my CLTD Certified Supply Chain Professional CSCP– In Progress, ASCM, Expected Completion: September 2025

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