Front Desk Patient Access
Resume:
REBECCA
IEHL
*************@*****.***
Waterloo, IA 50701
Bold Profile
Dynamic and adaptable professional with a proven track record of learning quickly and enhancing work environments, as demonstrated at North Star Community Services. Excelled in teamwork, problem-solving, and promoting independent living skills, significantly reducing behavioral incidents. Skilled in maintaining high-quality workmanship and fostering positive, supportive relationships.
PROFESSIONAL SUMMARY
CAN WORK
INDEPENDENTLY
• Friendly, Positive Attitude
• Teamwork and Collaboration
• Problem-Solving
Hawkeye Community College
Waterloo, IA
No Degree: Spread Sheets And Data
Entry
Past data entry and spread sheets
Hawkeye Community College
Waterloo, IA • 05/2021
Certificate: Patient Access And
Front Desk
EDUCATION
Relevant Coursework: Patient
Access & Front Desk
•
Patient Access and Front Desk
CERTIFICATIONS
Rebecca Iehl - Homemaker
Waterloo, IA • 04/2013 - Current
REM - Residential Counselor
Cedar Rapids, IA • 09/2000 - 09/2003
North Star Community Services - Laborer
09/2003 - 09/2013
WORK HISTORY
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations. Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
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Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
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Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
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Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
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Monitored and documented client progress toward meeting goals and objectives.
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Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
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Loaded, unloaded, and moved material to and from storage and production areas.
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Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
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Improved worksite efficiency by maintaining clean and organized work areas.
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Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
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Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
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Promoted a positive work environment by demonstrating strong teamwork and communication skills.
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Maintained high-quality workmanship through attention to detail and adherence to industry standards.
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