Trainer

ACHIEVEMENTS

Process Migration trained * to ** trainees with in a span of 6 weeks together ensured that all trained trainees have been able to deliver in respect to production and providing 100% quality in cases delivered

Have been rated as exceeding expectations in appraisal cycle Ongoing customer support to existing customers by meeting SLA's and commitments. Designed & implemented proactive support model for key customers Organize conference calls or Email client to obtain latest process updates & share the information with the team together conducting spot training and briefing sessions to keep the team abreast of the latest developments in process

Team Handling of 15 members in absence of Team Leader Preparation and sending quality reports to UK counterparts pertaining to Quality audits on a weekly basis with reference to cases audited and summary of cases where in there are failures and root cause analysis for the same

Conducting online identity & verification check (Experian check) & thereby reducing the time in processing request.

AWARDS

High Flyer awards in meeting KPI’s and exceeding expectations in terms of production Quality scores of 100% throughout the year

Awarded for best performance in achieving targets individually and as a team Proactive step Nominated to monitor and eradicate duplicate payments which has been appreciated by UK counterparts

Taken proactive steps to improve the quality scores of the team