Data Entry Customer Service

Patricia Baker

CHARLOTTE, NC-US 704-***-**** ************@*****.***

SUMMARY

Data entry specialist with 10 years of customer service experience and a proven track record in maintaining data accuracy using SAP and Microsoft Office Suite. Demonstrates exceptional attention to detail and strong organizational skills to manage high-volume transactions and ensure record integrity. Adept at collaborating with team members to resolve discrepancies and deliver reliable data support.

SKILLS

• Software Proficiency: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Pivot Table, Quickbooks Pro, SAP Applications

• Financial Management: Accounts Payable, AccountsReceivable, Billing, Financial Systems

• Data Entry & Administration: Data Entry, Office Management, Administration, Typing speed

• Customer & Technical Support: Technical Support, Customer Service, Triage

• Core Competencies: Problem Solving, Multitasking, Success Driven WORK HISTORY

Siemens Healthcare Customer Service Support Operator Oct 2021 - Jan 2025

• Transcribed vendor and supplier information accurately into SAP, ensuring data integrity and adherence to procedures.

• Collaborated with management and team members across subsidiaries to resolve discrepancies and validate data.

• Managed daily triage of the mailbox and performed multiple tasks in a high-volume environment, emphasizing accuracy and efficiency.

• Analyzed and addressed data issues through effective problem solving and investigation. Siemens Healthcare Multi-Vendor Operations Support Specialist Mar 2020 - Oct 2021

• Entered vendor and supplier information into the EAM and SAP systems with precision, supporting data accuracy initiatives.

• Verified and updated vendor contracts and customer addendums in the database to maintain complete and accurate records.

• Assisted in training team members on using the EAM system, reinforcing best practices for data entry and management. Aramark Healthcare Contract Amendment Specialist Pricing Assistant Jun 2015 - Mar 2020

• Reviewed client contract terms and prepared account amendment documents, ensuring accurate data transcription and record-keeping.

• Collaborated with the Technology Manager to identify and correct inaccuracies in initial amendment documents, supporting data quality.

• Monitored account amendments and coordinated with operations to resolve discrepancies, maintaining comprehensive data accuracy throughout the contract amendment process.

• Conducted thorough reviews of amendment documents at multiple stages to verify consistency and data integrity. Robert Half - CBRE, Incorporated AP AR Accounting Clerk May 2013 - Mar 2014

• Verified and processed an average of 300 invoice transactions daily by accurately entering data into the financial system.

• Generated detailed reports using Pivot Tables and V-Lookups in Microsoft Excel to validate transactions and ensure data accuracy.

• Investigated discrepancies by reviewing accounting documents and collaborated with appropriate team members to resolve data inconsistencies.

• Maintained up-to-date vendor and customer accounts with a focus on precision and timeliness. Anodyne Health Care Systems Accounting Assistant Feb 2004 - Sep 2009

• Managed cash reconciliation, accounts receivable, accounts payable, and refunds while ensuring accurate entry of financial data.

• Performed weekly bank deposits, payment postings, and prepared monthly reports with an emphasis on data accuracy and organization.

• Conducted skip tracing and engaged in other office duties, maintaining organized financial records. Piedmont Medical Center Cash Coordinator Feb 1986 - Feb 2004

• Operated IT support systems to record and manage cash reconciliation, accounts receivable, and cash postings, prioritizing data accuracy.

• Printed and organized daily, weekly, and monthly reports, ensuring the integrity of payment verification data in collaboration with local banks and insurance companies.

• Verified payments against local bank lock box records by meticulously comparing and updating data entries. EDUCATION

Central Piedmont Community College Northwest Classen High School 2010 Certificate, Office Administration Specialist

LANGUAGES

• English

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