It Director Global

Mike Clark

IT Director Global Technology Leader

Spartanburg, SC 864-***-**** *****************@**.** LinkedIn: http://www.linkedin.com/in/davidclarkit https://dot.cards/profile Executive Summary

• IT Director: With 15+ years of experience building high-performing IT organizations, modernizing complex infrastructures, and driving measurable business results across manufacturing, gaming, and global service industries. Skilled at aligning IT with business strategy, delivering operational excellence, and leading diverse international teams through transformation.

• Global IT Leadership: Directed IT operations spanning North America, South America, Europe, APAC, and Australia. Built and led teams of up to 29 staff and 3 regional managers, providing 24/7 global IT coverage for enterprise and customer-facing operations.

• Operational Excellence: Consistently delivered high system availability and efficiency—achieved 95.5% uptime at Plasman and cut downtime by 30% at Yanfeng through infrastructure modernization, redundancy, and process optimization.

• Cost Optimization & Value Creation: Negotiated vendor contracts, saving $10K annually; executed datacenter relocations under budget; delivered MES modernization plans that generated $350K/year in savings and 6% production cycle-time improvements.

• People-Focused Leadership: Recognized for balancing performance and morale while managing global IT cost-reduction initiatives. Skilled at coaching and empowering teams, realigning schedules to match 24/6 production models, and strengthening communication to improve end-user satisfaction scores by 30%. Professional Experience

Director, Global IT Services

Lionbridge Games Jul 2023 – Apr 2025 Remote

Lionbridge Games delivers comprehensive QA—including localization, functionality, and player experience testing— across PC and console platforms using global labs and a vast tester network. Its strong global market presence stems from deep partnerships with major industry players.

• Promoted to Global Director and tasked with creating a new IT support organization for the Games business unit to provide 24/7 coverage.

• Led 3 regional managers and 29 staff across Europe, APAC, Australia, and the Americas, overseeing infrastructure, L1/L2 support, customer project management, implementations, and global asset management.

• Boosted Zendesk utilization by 100% and cut walk-ups 90% by streamlining ticket workflows with the Zendesk design team, improving knowledge base quality as well as Confluence documentation.

• Using InTune, EntraID and PowerBI, we automated the deployment of Windows Hello across 1800 end points in 3 weeks to meet an expedited security request from one of our largest clients.

• Developed and implemented new Disaster Recovery metrics and RACI’s, and instituted regular scheduled backup power systems testing across all 8 cites with generator capacity.

• Optimized IT spending to meet cost-reduction targets without compromising team performance or engagement. Renegotiated EZOffice support contract by 50%, saving $10K/year.

• Developed and conducted a series of monthly tests designed to evaluate adherence to the documented response and escalation processes. These tests included outage/impact scenarios across all IT support domains globally. Regional IT Manager, Americas

Lionbridge Aug 2022 – Jul 2023 Remote

• Managed a team of 9 direct reports supporting all L2 end user and hands-on networking support requirements at 12 facilities in North and South America

• Boosted user satisfaction scores by 30% via improved end-user satisfaction surveys, better communication guidelines for tickets and consistent feedback loops during changes.

• Initiated global ITAM system standardization using AssetExplorer to manage over 25000 endpoints, resulting in better auditability, lower loss and reduced hardware spend. This also resulted in improved onboarding experience as we moved to more remote users, as well as faster/better security response times. Regional IT Manager

Plasman Nov 2021 – Aug 2022 On-Site

Plasman is a leading global manufacturer of automotive components, specializing in plastics molding, painting, and assembly, with annual revenue exceeding $950 million and over 2,000 direct staff. The company supplies engineered parts to major automotive OEMs through a network of facilities worldwide.

• Managed a team of 8 direct reports responsible all production systems including over 800 production machines and 700 users across 3 facilities in the southeast.

• Delivered 95.5% uptime across all 3 production facilities through careful scheduling and by ensuring proper attention to the impact of all proposed changes was fully understood.

• Increased cycle time by an average of 6% by creating value-stream-maps and process flow diagrams for 14 production lines, clearly identifying gaps and opportunities for improvement. Overall cost reduction of 1.3%.

• Proposed a 28% savings on current MES support costs by preparing an analysis of replacing the existing MES system with a system that was easier to support and could be deployed faster. Plant IT Manager

Yanfeng Apr 2019 – Nov 2021 On-Site

Yanfeng is a top global automotive supplier specializing in interiors, seating, cockpit electronics, and safety systems. Its Automotive Interiors Systems division generates about $464.8 million in revenue. Operating over 240 locations worldwide with around 68,000 employees, they serve global automakers across China, North America, EU and APAC.

• Managed a team of 7 direct reports consisting of 4 IT technicians, 1 application specialist, 1 MES specialist and a cabling technician, handling all IT support for 36 production lines and 450 end users in 24/6 operations.

• Modernized outdated systems by upgrading to all-fiber core network, adding redundant servers in a backup site, replacing UPS batteries, and installing production monitoring cameras—cutting downtime by 30% while improving redundancy and TISAX audit results.

• Proposed an MES modernization plan to replace an outdated system. Designed a weighted specifications list for potential vendors to use in their bidding and held a committee review of each vendor. The replacement system yielded an 18-month ROI, improved traceability and $350,000/yr savings after ROI.

• Led a Wi-Fi upgrade in a complex industrial environment, deploying access points to eliminate coverage gaps and interference—improving stability, productivity, and reliable connectivity across production areas. Regional Service Delivery Manager Americas

Howden Global information Services May 2015 – Apr 2019 Remote Howden, based in Glasgow, Scotland, is a global leader in mission-critical air and gas handling equipment. It manufactures engineered fans, compressors, heat exchangers, and steam turbines for industries like power, oil & gas, and mining. With over 5,300 staff including 650+ engineers, They operate 22 manufacturing sites in 12 countries.

• With a team of 7 direct reports, oversaw all IT services across 15 North American locations, including Mexico and Canada. I ensured consistent service delivery, operational alignment, and support for diverse business needs across the region.

• Led 4 acquisitions and 1 divestiture during a 4-year period. Responsibilities included IT due diligence, system integration, and post-merger stabilization to ensure smooth transitions and minimal business disruption.

• Reduced end-user tickets by 65% during upgrades by producing custom end-user training media tailored to business-specific processes and systems.

• Completed a 700-mile data-center physical relocation project in less than 24 hours and saved $9000 through careful project planning and exceptional teamwork.

• Designed a NIST 800-171 compliant environments via VMWare Horizon for ITAR/CUI segregation. This enabled our company to compete for a broader set of contracts, which improved yearly revenue by 3.2 million. Technology & Tools

• ITSM / Asset Management: Zendesk, AssetExplorer, EZOffice

• Endpoint & Systems Management: Windows 10/11, MDM, InTune, AutoPilot,

• Disaster Recovery: BCP / RTO / RPO Planning, UPS/Generator Systems, RACI

• Security & Compliance: Windows Hello, NIST 800-171, ITAR, TISAX, Surveillance Systems

• Project Tools & Collaboration: Confluence, MS Teams, KPIs

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