LaJahna Jackson
Dallas, TX *****
**************@*****.***
Professional Summary
Reliable and detail-oriented logistics and warehouse professional with over 6 years of experience in shipping/receiving, inventory control, team leadership, and operations coordination. Proven ability to manage time-sensitive tasks, lead teams, and maintain accuracy in high-volume environments. Seeking to bring operational efficiency and strong organizational skills to a dynamic team. Willing to relocate: Anywhere
Work Experience
Clerk
APL Logistics-Dallas, TX
July 2024 to Present
• Responsible for data entry, document scanning, and billing package preparation.
• Handle entry screens, billing invoices, and file processing, requiring attention to detail, data entry skills, and basic computer proficiency.
• Excel // Outlook
• Learn the source DLX
• Getting orders out on time
• Trailer Management Operations
• Yard Management
• Shipping Dock Operations
• Report Operations
• Work Queue System
• Shipment Allocation Operations
• List Optimal Staging Lanes
• Dock Door Operations
• Receive Truck Operations
• Unallocation Orders // Deallocate Moves
Inbound Clerk
GXO Logistics-Wilmer, TX
January 2022 to May 2024
• Responsible for making sure truck drivers are on schedule.
• Load and unload trucks with pallet jack if needed.
• Verify everything that comes on or off the truck is correct.
• Report anything that damage, extra product or wrong item that been shipped.
• Upload and type everything on the schedule spreadsheet regarding each trailer that comes in.
• Improved customer satisfaction by 15% within the first six months by introducing a new customer feedback system.
• Reduced employee turnover by 20% within the first year by improving the company employee engagement program.
Warehouse Clerk/Lead
Medline-Wilmer-TX
January 2019 to November 2021
Order picker
• Picking orders
• Locating products using RF scanner
• Speak through an headset
• Grabbing supplies before picking
• Verify picking the right product by matching what it is showing on the RF
• Picking the right quantity and unit of measurement
• Operating equipment such as double walkies or OP if necessary
• Responsible for gathering customer orders and routing them to the packing center
• Restocking returns and Mis-picked products on a daily basis.
• Report any damage items
• Helping other team members
Banding
• Shipment Overview
• Banding items together and send them off on a FedEx truck
• Desktop Shipping
• Regenerate tracking numbers
• FedEx Air
• Loading trucks
• Scanning the items to the right staging area
• Taping Discree
• Destaging Discree
Warehouse Clerk: Repack/Shipping
• “ Promoted as a clerk less than six months.”
• Printing out work
• Directing team members where to go
• WMS Overview
• Shipment Overview
• Shipment Reports
• Bills Of Lading
• Shortages
• Open Scans
• Destaging anything that been staged incorrectly
• Inventory adjustment
• Stack warehouse with supplies
• Return a stock
• Supervise other warehouse clerks
• Identify anything loss or damage products in the warehouse
• Color coordinate the routes by it dock time
• Making sure the truck meets the deadline
• Hazmats
• Milk Runs
Packing
• Making sure the items that in the box not damage
• Bag anything that liquid
• Matching the FedEx label to the label that on box
• Putting labels on the outside of the box that describes what items are inside the box
• Taping and bubbling the boxes
• Secure any items that have glass
• Make sure it goes in the correct size box
Team Lead
• “Promoted as a Team Lead less than a year.”
• “Gained a reputation for working well on a team, receiving a ‘Team Player’ award.”
• Implementing strategies that team members use to achieve a goal.
• Delegating tasks based on each member, strengths and skills.
• Offering the training necessary to complete certain tasks.
• Offer to buy lunch for each member that accomplish the assignment for the week. Sales Associate/Cashier/Customer Service
Sam's Club-Dallas, TX
December 2017 to January 2019
Sales Associate
• Acknowledge and greet customers with a smile.
• Answer customer questions.
• Help customers find the products they are looking for.
• Assist fellow associates as needed throughout the store.
• Keep your area stocked, clean, and safe.
• “Awarded ‘Sales Associate of the Month’ in September 2018.” Cashier
• Smile, greet, and thank customers with a positive attitude.
• Stand for long periods of time while checking out customers quickly and accurately.
• Keep your area clean and presentable.
• Answer customer questions and help them with their needs.
• Be available to assist associates across the store as needed. Customer Service
• Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
• Maintain customer accounts and record account information.
• Oversee customer financial accounts and process customer adjustments.
• Make product recommendations or services to customers based on their needs and preferences. Education
Seagoville High School
August 2018 to May 2019
Skills
• Warehouse management system
• Banking
• Customer service (6 years)
• Pallet Jack
• Time management
• Administrative experience
• Warehouse distribution
• Microsoft PowerPoint
• Load & Unload
• Order Picker
• Desktop support
• Order Picking
• Customer service
• Organizational skills
• Marketing
• Shipping & Receiving
• Sales
• RF Scanner
• Leadership
• Data entry
• Cleaning
• Microsoft Excel
• Typing
• Microsoft Word
• Microsoft Outlook
• Warehouse Experience
• Manufacturing
• Microsoft Office
• Heavy Lifting
• Office experience
• Computer skills
• Operating systems
• Technical Support
Certifications and Licenses
Pallet Jack Certification
Life & Health Insurance License
Non-CDL Class C
Food Handler Certification
Driver's License